Pamela Waters -- Organizational Change Management Team Leader

What is "Organizational Change Management?"

Organizational Change Management is the organized, systematic application of knowledge, tools, and resources of change that provide organizations with a key process to achieve their business strategy. In other words, Organizational Change Management is concerned with aiding organizations through transitions as they evolve and alter how they perform their daily business.
Organizational Change Management Standards

Goals & Objectives

Provide the structure and guidance necessary to effectively prepare people to accept change for their organization to accomplish their business strategy.

To develop standards and provide assistance for managing "change" in the State of Delaware.

Team Services

• DTI Organizational Change Management Education
• Consulting (Organizational Change Management project planning & mentoring)
  • Organizational Readiness Assessment
  • Communication Strategy
  • Readiness Preparation, Tracking, and Reporting
  • Sponsor Assessment and Roadmap
  • Coaching
  • Resistance Assessment and Risk Management
  • Transition Planning
• Consulting (General Business)
  • Requirements Education and Development
  • Quality Program Assistance
• MBTI - certified to administer the Myers Briggs Type Indicator
• MSCEIT® (Mayer, Salovey, Caruso Emotional Intelligence Testing) certified to administer MSCEIT testing, assess report for feedback session, and coach emotional intelligence

Project Management (PM) & Organizational Change Management (OCM) Integration

DTI’s project management methodology is closely aligned to the Project Management Institutes PMI® PMBOK® (Project Management Body of Knowledge). Our OCM processes integrate with the project management phases associated with PMI.

Presentations

The State of Delaware has accepted the importance of organizational change management as an integral part of project management. As a result, the state has an experienced Organizational Change Management Team that works on all major IT projects, including State of Delaware ERP projects. Many times, the Organizational Change Management Team is called upon to collaborate with other entities and to share our Organizational Change Management knowledge, methodology, and tools. After such engagements, we post our presentations on the Chief Technology Office website.

• OCM Methodology - March 2009
  Tools & Techniques to Aid Project Implementation
  
  
• Dupont IT PMO Global Web Conference - April 2008
  ERP Organizational Change Management
  
  
• Alliance 2008 Conference - March 2008
  ERP - Getting from Here to There
  
  
• Delaware Quality Partnership - December 2007
  Getting Folks to Accept Change
  Organizational Change Management in Delaware
  (NOTE: Please be Patient - This may take several seconds to download)
  
  
• Delaware IT Conference - October 2006
  Getting from Here to There
  
  
• Oracle Open World - October 2006
  ERP Change Management - Getting from Here to There
  


• Center for Best Practices Panel - September 2006
  Getting Folks to Accept Change
  
  
• Oracle Open World Panel - October 2005
  Governing Magazine Performance Management Conference
  Change Management and Continuous Improvement:
  Keys to Organizational Success