Kamlesh Sheth -- ERP Service Delivery Manager

What is "ERP Service Delivery?"

ERP is an industry term for the broad set of activities supported by multi-module application software that helps an organization or government manage the important parts of its business. The deployment of an ERP system can involve considerable business process analysis, employee retraining, and new work procedures.

ERP Service Delivery Team Tasks:

• Plan, organize and complete work requests.
• Maintain production support plan.
• Analyze and provide solutions to complex functional issues.
• Apply routine PeopleSoft patches, fixes, and tax updates.
• Write and Maintain technical policies and procedures.
• Maintain synchronization and integration of multiple databases.