Office of Chief Customer Officer
Michael Hojnicki --
Chief Customer Officer
The Chief Customer Office is the primary interface for all DTI customers, ensuring that DTI provides the best level of service possible.
The following business unit functions under the Chief Customer Officer:
CUSTOMER CARE CENTERRandy Hultman -- Team Leader Major responsibilities include: * Provides Customer relationship management processes - Facilitation - Escalation - Lessons Learned - Crisis management * Provides consulting services - Business case development - Requirements development - New technology solutions |
SERVICE DESKJason Gilliam -- Service Desk Manager Major responsibilities include: * PC/Desktop Administration * LAN Administration * Service Desk * Incident Management * 24/7 Support * Training Facilities |
