Office of Chief Operating Officer of DTI

Department of Technology & Information

Office of Chief Operating Officer

William Hickox-- Chief Operating Officer

The Chief Operating Officer works to develop processes to effectively utilize resources and personnel with the Department. Specifically, the COO works with the CIO to ensure the Department can effectively enable the IT solutions required to carry out the State's service delivery mandate.

The following business units function under the Chief Operating Officer:

CONTROLLERS OFFICE

Jeffrey Savin -- Controller

Major responsibilities include:

* Finance & Accounting
- Accounts Payable
- Accounts Receivable
- Payroll
- Travel and Training
* Telecommunication Cost Management
* IT Investment Management
* Contract Administration
* Budgeting
* Cost Allocation
* Rate Development

The Controller serves as the internal Technology Investment Council (iTIC) Chairperson.

CUSTOMER CARE CENTER

Randy Hultman -- Team Leader

Major responsibilities include:

* Provides Customer relationship management processes
- Facilitation
- Escalation
- Lessons Learned
- Crisis management
* Provides consulting services
- Business case development
- Requirements development
- New technology solutions

DATA CENTER & OPERATIONS TEAM

Chris Carlin -- Team Leader

Major responsibilities include:

* System Operations
* Input/Output Operations
* PC/Server Support
* Help Desk
* Media/PR Support
* Education/Training Services
* Production Services
* Network Administration
* Pubs/Library/Archive Services
* Enterprise Standards Implementation

TELECOMMUNICATIONS TEAM

Colleen Gause -- Team Leader

Major responsibilities include:

* Voice Services
* Video Services
* Data Services
* LAN/WAN
* Radio
* Wireless
* Multimedia
* E-mail Services
* Wiring & Facilities
* Domain Name Services
* Network Engineering

Last Updated:Friday, 01-Feb-2008 13:34:37 EST