Office of Chief Operating Officer
William Hickox--
Chief Operating Officer
The Chief Operating Officer works to develop processes to effectively
utilize resources and personnel with the Department. Specifically, the
COO works with the CIO to ensure the Department can effectively enable
the IT solutions required to carry out the State's service delivery
mandate.
The following business units function under the Chief Operating Officer:
CONTROLLERS OFFICE Jeffrey Savin -- Controller The Controller serves as the internal Technology Investment Council (iTIC) Chairperson. |
CUSTOMER CARE CENTERRandy Hultman -- Team Leader Major responsibilities include: * Provides Customer relationship management processes - Facilitation - Escalation - Lessons Learned - Crisis management * Provides consulting services - Business case development - Requirements development - New technology solutions |
DATA CENTER & OPERATIONS TEAMSharen Green -- Team Leader Major responsibilities include: * System Operations * Input/Output Operations * PC/Server Support * Help Desk * Media/PR Support * Education/Training Services * Production Services * Network Administration * Pubs/Library/Archive Services * Enterprise Standards Implementation |
TELECOMMUNICATIONS TEAMColleen Gause -- Team Leader Major responsibilities include: * Voice Services * Video Services * Data Services * LAN/WAN * Radio * Wireless * Multimedia * E-mail Services * Wiring & Facilities * Domain Name Services * Network Engineering |
SYSTEMS ENGINEERING TEAMMike Malik -- Team Leader Major responsibilities include: * Data Architecture & Data Modeling * Database Administration * Mainframe Improvement/Modernization. * Mid-range Server Maintenance * Level 3 Technical Support * File Management Support * Server Configuration * Technical System Administration * Capacity Management & Performance Tuning |
