- Carvel Network/Phone Upgrade
- Constituent Relations Tracking Solution
- DEDO CRM Enhancement/Upgrade
- Department of State/eNotary Virtualization
- Department of State/Service Manager 7 Implementation
- DHSS ASSIST/IAM Spanish Translation
- DHSS/IAM Integration
- Enterprise Broadband Mapping II - System Enhancements
- Enterprise Broadband Website Enhancements
- Enterprise Data Management & Governance Plan
- Enterprise Lifecycle Adabas/Natural Suite Upgrade
- Enterprise Notification Services
- Enterprise XML Firewall Upgrade
- ERP System
- Governor's & Agency Legislative Tracking Solution
- ISO Certification Website
- IT Consolidation/Delaware Economic Development Office
- IT Consolidation/Department of Education IT Inventory
- IT Consolidation/Department of Finance IT Inventory
- IT Consolidation/DOS IT Inventory
- IT Consolidation/Department of Transportation IT Inventory
- IT Consolidation/Townsend Data Center Migration
- Lottery - Automated License
- Lottery - IVR System
- Lyris Server Replacement
- Migration to .NET and SharePoint
- Performance Metrics
- Professional Regulations/CRM Solution
- Tamper Resistant Prescription Pads
- Carvel Network/Phone Upgrade:
To minimize the risk of a communication outage, the Department of Technology and Information (DTI) started an upgrade of the network and communication core infrastructure in the Carvel State building and 900 King Street. This includes replacing the core routers and switches, which took place in May 2011. Starting in June, the deployment of approximately 1,300 new phones to 40+ agencies/departments began, which also requires educating personnel in the use of the phone system. The goal of this effort is to provide a value-added voice offering by leveraging Voice over IP (VoIP) technologies. Essentially, this technology will allow telephone communications to take place over the same circuits used today for data and leverage the ability to centralize maintenance and management of the equipment. The Treasury Office, DEDO, Department of Agriculture, Insurance Commissioner Office, Office of the Auditor, Lt. Governor's Office, Governor's Office, CJC, State Personnel and Employment Services, Budget Office, ABC, DFM, Senate, House of Representatives, Public Defender, Division of Arts, Commission of Women and Human Relations, Heritage Commission, PERB, DelDOT, Supreme Court, Arms of the Court, Child Placement Review Board, Victims Compensation Assistance Program, the Department of Justice, and the Division of Revenue are fully functioning on the new platform in the Carvel and 900 King Street buildings. By the end of the first week on February 2012, the Department of Elections, DTI North, and DTI Biggs will be operational on the new Cisco platform. Government Support Services will be scheduled soon after VoIP migration and education. Once all agencies are migrated to the new cisco platform, the current Avaya system will be decommissioned.
- Constituent Relations Tracking Solution:
The Governor's and Lt. Governor's new cloud-hosted Constituent Relations Tracking solution was successfully launched in August 2011. The top two Executive Offices use it daily to track any and all contacts made to their constituent Relations staff by citizens, no matter the origin (web, email, phone, letters, or in person). The staff log cases for citizens and agencies resolve cases turned over to them within the solution. The Executive Offices have a better insight to the volume of contacts and for topics on which they are being contacted with this solution.
- DEDO CRM Enhancement/Upgrade:
The Department of Technology & Information (DTI) is managing the Delaware Economic Development Office (DEDO) upgrade of their existing Customer Relationship Management (CRM) solution through multiple versions and to bring it in compliance with State standards. The new upgraded solution will be web-based, which will enable DEDO to update CRM data in real-time and improve support by leveraging the utilization of the DTI Managed Support Model. The new version will 'go-live' during the third quarter of calendar year 2012.
- Department of State/eNotary Virtualization (SNAP):
The scope of the project is to migrate the current State Notary Admin Platform (SNAP) to a new Department of Technology & Information (DTI)-managed virtual environment for Development, Test, and Production. This will include acquisition of purchased vendor code and the takeover and rebuild of existing Development/Test environment management from the vendor. The project is in the development phase and is expected to install in January 2013.
- Department of State/Service Manager 7 Implementation:
The Department of State/Division of Corporations implemented Service Manager 7. This implementation provides multiple benefits to the State's customers and the Division of Corporation by improving existing processes or assistance in implementing processes that do not exist. There will be improved planning and monitoring of changes, mitigation of the risk of unplanned outages, prioritization of changes, and planned release management of software changes. Leveraging the current Service Manager 7 enterprise installation provides benefits to the State by providing: (a) reduction in hardware costs; (b) optimization of software licensing; (c) reduction in space/power required for technology hardware; and (d) reduction in multiple software versions.
- DHSS ASSIST/IAM Spanish Translation:
DHSS previously implemented a vendor solution (ASSIST) to provide a centralized web-based system for the purpose of the coordination of services and benefit referral. As part of the effort, the Department of Technology & Information (DTI) participated to integrate the use of the IAM self-registration application into the ASSIST application for citizen access management. Subsequent to this effort, the IAM self-registration tool is being further modified to implement Spanish translation functionality to enhance the user experience. Implementation is expected in June 2012.
- DHSS/IAM Integration:
The Department of Technology & Information (DTI) and Delaware Health & Safety Services (DHSS) teams continue to work together to integrate the DTI Identity Access Management tool (IAM) into the new DHSS application, ASSIST, which is expected to launch in February 2012. ASSIST is a website that allows individuals and community-based organizations access to screen and apply for a broad range of social programs. IAM provides a centralized sign-on page for users of the state portal.
- Enterprise Broadband Mapping II - System Enhancements:
The goal of the DTI Broadband Mapping II - Systems Enhancements project is to perform work identified during the testing of the original website effort, change requests, and functionality upgrades. The enhancements for the Broadband in Delaware website were approved. GeoDecisions delivered the Functional/Technical Requirements document and has moved into the system design phase which is scheduled to be completed in late August 2012.
- Enterprise Broadband Website Enhancements:
The DTI Broadband mapping II project is a follow up to the original work which the State of Delaware undertook in conjunction with GeoDecisions in developing a public facing website to present the information on broadband resources in the state using data currently gathered from participating broadband providers. This was the first step in participation with the National Telecommunications and Information Administrations (NTIA) State Broadband Data and Development (SBDD) Program to implement the joint purposes of the Recovery Act and the Broadband Data Improvement Acts.
- Enterprise Data Management & Governance Plan:
The project's goal was to develop an Enterprise Data Management and Governance Plan and strategy for future Data Management and Governance initiatives. The project successfully identified: (a) needs and potential solutions for better data sharing within and across state agencies; (b) the need for data cleansing and creating efficiencies within business process results; (c) validated opportunities of expense reduction by optimizing software licensing; and (d) validated expense reduction by reducing space required for technology hardware. The project identified steps required to initiate a successful plan for an Enterprise Data Management Plan.
- Enterprise Lifecycle Adabas/Natural Suite Upgrade:
The lifecycle upgrade of the Adabas/Natural Suite of products was completed during the 4th Quarter of 2011.
- Enterprise Notification Service:
The Notification Services project replaces the existing Delaware Information Subscription Services application. The current application was running on an older, unsupported technology. The new application uses Software as a Service (S.a.a.S) model with the selected vendor. The Delaware Notifications Services now notifies the following subscriptions: School Closings, School Announcements, Public Archives, Cyber Security, Sex Offender's Registry, Legislation Notifications, Regulations, Delaware Code, and Vendor Notification.
- Enterprise XML Firewall Upgrade:
The XML Firewall Upgrade project will update the existing XML Firewall appliances and migrate all developed web services to the new appliances. This will enhance security and capabilities, as well as increase speed and performance. The XML Firewall applicances were received and are scheduled to be installed into the test environment in early August. Baseline scripts were developed and will run the first week of August. Implementation is expected to be completed by the end of the third quarter of 2012.
- ERP System:
The PeopleSoft Human Resource Management System and PeopleSoft Financials Supply Chain applications are currently being upgraded to version 9.1. The upgrade is scheduled to be completed in October 2012. After the 9.1 upgrade is completed, the ERP team will continue with implementing PeopleSoft Time & Labor for the remaining State organizations.
- Governor's & Agency Legislative Tracking Solution:
This project went into production late December 2012 and provides a new solution that meets both the Governor's need to track and solicit comments on legislation, both within their office and from executive branch agencies. It is also the tool the agencies can use to track legislation for their own needs, as well as respond to the Governor's Office request for comment. The solution is being used by the Governor's Office and Executive branch agencies since the convening of the 147th General Assembly on January 8, 2013. The project is winding down the Close-Out Phase with hand-off to the ongoing production DTI-support team occurring by the end of January 2013.
- ISO Certification Website:
The Department of Technology & Information (DTI) Security Office designed a Delaware Certified Information Security Officer (DCISO) program for State of Delaware Information Security Officers (ISO). The web application assists individual ISOs to track requirement completions and offers a centralized and comprehensive view for the Security Office to review and approve certification submissions electronically. The vendor is currently addressing functional issues identified during the soft launch that occurred in January 2012. The official launch of the site will be announced in the coming week.
- IT Consolidation/Delaware Economic Development Office:
The goal of the IT Consolidation (ITC)/Delaware Economic Development Office (DEDO) IT Inventory project was to gather and document as much IT asset information as possible to make sound, fiscally and technically responsible, recommendations concerning any DEDO consolidation efforts. Mapping of system diagrams to business processes were completed in early October 2011.
- IT Consolidation/Department of Education IT Inventory:
The goal of the IT Consolidation (ITC)/Department of Education (DOE) IT Inventory project, which began in early May 2011 and completed in the 3rd Quarter of 2011, was to gather and document as much IT asset information as possible to make sound, fiscally and technically responsible recommendations concerning any DOE consolidation efforts.
- IT Consolidation/Department of Finance IT Inventory:
The goal of the IT Consolidation (ITC)/Department of Finance (DOF) IT Inventory project, which began in early January 2011 and completed in the 2nd Quarter 2011, was to gather and d document as much IT asset information as possible to make sound, fiscally and technically responsible, recommendations concerning any DOF consolidation efforts.
- IT Consolidation/DOS IT Inventory:
The Information Technology Consolidation/DOS IT Inventory project is the first phase of the Department of State (DOS) IT Consolidation efforts. All IT equipment being used to support the Department of State was identified and inventoried. The two main goals of the project was to create a template that would be used to conduct a physical inventory of all IT components of each State Agency that are part of the consolidation effort and to use the template to complete a physical inventory of all equipment used to support Department of State. Working in partnership, the DTI and DOS teams completed the templates and the DOS physical inventory in August 2010. The templates are being used with IT consolidation efforts.
- IT Consolidation/Department of Transportation IT Inventory:
The IT Consolidation (ITC)/Department of Transportation (DelDOT) IT Inventory is a multi-phase DelDOT IT Consolidation effort. For the first phase, the Department of Technology & Information (DTI) and DelDOT worked collaboratively to inventory all DelDOT IT assets used to support their information technology. The inventory effort was completed in the 2nd Quarter of 2011.
- IT Consolidation/Townsend Data Center Migration:
The Townsend Data Center Migration was completed in 2011 and the Department of State was the first agency associated with the greater IT Consolidation effort to leverage the Dover Data Center infrastructure. This effort included the DOS file/print, Corporations, GIC, PSC, Auditors, and the Division of Libraries servers. In all, there were 59 servers, two SANs, and one tap library relocated and re-racked into eight racks. Considerations for this move included Division of Corporation blackout dates surrounding crucial tax return seasons and the demand for minimal downtime...as a result, this move was completed in phases over multiple weekends. The main benefit of this move was to reduce the additional infrastructure that was maintained by DIS with their own data center. Additional benefits include the near seamless results of the move to the end-users, which will pave the way for future consolidations and remove and/or reduce the feats that application latency and access to agency equipment will be affected by co-locating with DTI. Among other support benefits and a reduced dependency on vendors; DOS can now reclaim and re-purpose additional space for staff.
- Lottery - Automated License:
The Department of Finance/Division of Lottery requested the ability to automate the application process for obtaining or renewing a Lottery license. The application will provide the ability to complete online applications, minimizing paper as an additional benefit. The system's installation and initial configuration began in February 2011. User Acceptance Testing was finalized and the production environment was validated early in the 4th quarter of 2011. The system is being rolled out to the three casino racetracks for use by license applicants.
- Lottery - IVR System:
DTI managed the requirements efforts, along with presenting multiple solution proposals, to replace the current Integrated Voice Response system at the Delaware Lottery. Currently, the Delaware Lottery is in negotiations with Verizon Business for their solution, Enhanced Call Routing (ECR). Execution to implement ECR will begin after the reviews by the Architecture Review Board (ARB) and recommendation approval from iTIC (Internal Technology Investment Council) are completed.
- LYRIS Server Replacement:
The LYRIS ListManager system is dedicated to managing the communication of relevant messages to targeted audiences. The project was to consolidate existing LYRIS list servers into one new and upgraded virtual environment, reducing costs and improving performance. Existing data was validated and updated prior to being combined into the new environment. Duplicate and retired lists were not migrated to the new environment, reducing the number of call lists in excess of 50%. The project implemented a test environment for testing future changes and enhancements. The project also implemented a corresponding disaster recovery solution, ensuring availability.
- Migration to .NET and SharePoint:
The .NET team continues converting applications from Lotus Notes. The effort to replace the Governor's/Agency Legislative Tracking application is currently in User Acceptance Testing (UAT) and is slated for implementation in December 2012. The Governor's Scheduling application is in UAT and is scheduled for release after the Election in November. The team is also evaluating 'Cloud' solutions using Salesforce.
The issues experienced with SharePoint last quarter were localized to the custom Leave Request application and primarily the use of InfoPath forms. Those issues were subsided and the environment as a whole is quite stable. A project was created to preemptively research alternatives to the InfoPath forms approach to developing solutions and also prepare for a possible future upgrade to SharePoint 2013. SharePoint has proven to be a valuable asset in the arena of content management and collaboration and we are looking for ways to further leverage the solution.
- Performance Metrics:
At the request of the Governor's Office and OMB, the Department of Technology & Information (DTI) began doing discovery on tools to encapsulate Performance Metrics enterprise-wide. This discovery effort involved researching various tools to meet identified high-level requirements: usability needs, dashboard capabilities, and rapid deployment. Representatives from both offices were given a demo of the selected tool, an interactive Q&A on the dashboard views, and follow-up discussions about usability with a customer from New York City. The vendor and tool were selected. DTI worked with the Governor's Office and Executive branch agencies to load predefined agency metrics into the CA Clarity tools. This tool allows each agency to enter their metrics, which then rolls-up to a dashboard for the Governor's review and ultimately being posted on the Delaware Portal.
- Professional Regulations/CRM Solution:
The Delaware Department of State (DOS)/Division of Professional Regulation (DPR) is currently working with the Department of Technology & Information (DTI) to upgrade the current Customer Relationship Management (CRM) tool. The current application is running on an older technology. DPR is looking to implement a cloud-hosted CRM application that will handle all Delaware Citizen communication tracking with DPR, including Call Tickets, email, and workflow. Vendor selection is completed and implementation will commence during the first quarter of 2012.
The RMAT-Responder ID (Credentialing) program has established a decision by the Working Group to deploy the application in one environment only. The Department of Technology & Information (DTI) continues to focus on the technical tasks to set up the systems within the State network and testing per system designs and current requirements. At this time, the project team is preparing for installation and deployment. In early August, end-users will test the application and provide feedback to the DSHS Secretary. Once completed, sign-off of the application will be required.
The Credentialing Project is a project within the RMAT-Credentialing program. This project will deploy badging stations and mobile communications to assist the First Responder Community with tracking responders that are on-scene. The redundant database server was installed and the installation of the final four badging stations and laptops are in progress. An alternative mounting design was designed for the wireless access and antennas required for the Mobile Command Vehicles. Once the design is validated, the order will be placed for all required components.
- Tamper Resistant Prescription Pads:
The Department of State/Professional Regulation requested the ability to provide the manufacturers of Tamper Resistant Prescription Pads a tool to verify the eligibility of the requestor. The project was initiated in September 2011 and the application was implemented in the 4th quarter of 2011. The new application provides the ability for a manufacturer to verify the authenticity of the request.