The Chief Operating Officer works to develop processes to effectively utilize resources and personnel with the Department. Specifically, the COO works with the CIO to ensure the Department can effectively enable the IT solutions required to carry out the State's service delivery mandate.

The following business units function under the Chief Operating Officer:

Data Center & Operations Team

Justin Day -- Director, Data Center & Operations

Major responsibilities include:

  • Data Center Infrastructure
  • Mainframe Services
  • Computer Operations
  • Output Management
  • Workload Management
  • Statewide Support Center
  • Enterprise Desktop/LAN

Systems Engineering

Gerald Whisman -- Director, Systems Engineering/Systems Administration

Major responsibilities include:

  • Data Architecture
  • Database Administration
  • Improvement/Modernization
  • Mid-range Server Maintenance
  • Level 3 Technical Support
  • File Management Support
  • Server Configuration
  • Technical System Administration
  • Capacity Management & Performance Tuning


Mark Cabry -- Director, Telecommunications/Network Engineering

Major responsibilities include:

  • Voice Services
  • Video Services
  • Data Services
  • Radio
  • Wireless
  • Multimedia
  • E-mail Services
  • Wiring & Facilities
  • Domain Name Services
  • Network Engineering