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Delaware Department of
Technology & Information


Delaware Department of Technology & Information



IT Business Cases


As per Delaware Code Title 29 §9006C, agencies must submit a business case to DTI for approval of any agency information technology (IT) initiative before work begins. A business case builds the justification for IT projects within the organization. It supports planning and decision making, including decisions whether to buy, build, or integrate, which vendor/product to choose, and when to implement.

A Business Case is required for any IT initiative or any enhancement to an existing system that meets any of the following guidelines:

  • The estimated effort exceeds 100 hours
  • The estimated hardware and/or software cost exceeds $10,000
  • The initiative requires an expense of $50,000 or more for Professional Services.
  • The initiative is for a Cloud solution regardless of cost or level of effort.
  • The initiative is for a server-based application residing on the State network that does not have a previously approved network diagram, regardless of cost or level of effort.

Agency IRMs are responsible for working with their agency to determine who will have the ability to submit a Business Case request. The IRM will work through their CES to set up access. Once access is established, submit a Business Case or related IT Request.


Process Overview for Business Case and Related Requests

Overview of BC Process

A High Level Process Flow Overview is available for if more detail is needed.
Training and Reference Materials are also available for submitting a Business Case via the Customer Portal.

The business case is reviewed by DTI in order to:

  • Assist customers in finding and implementing solutions to meet their needs
  • Ensure agencies are not implementing other technologies when an approved enterprise solution already exists
  • Ensure solutions are in compliance with state standards and policies
  • Ensure solutions are secure
  • Determine projects that should be considered Major Projects that will need further oversight
  • Determine the level of DTI involvement in the project.

Business cases should be submitted when an IT project, or component to an IT project, is identified. It should be submitted and approved before:

  • Grant or budgetary funding requests are submitted
  • An IT Request for Proposal (RFP)  or Request for Information (RFI) is published
  • An IT contract is signed
  • Network and/or firewall rules changes/additions. These require review by the Architecture Review Board (ARB)
    • Approved network diagrams are required before an IT system is implemented
    • Servers cannot be built, and firewall rules cannot be created without an approved network diagram
    • Cloud systems require an approved network diagram before implementation.

Business Case Examples

Examples of projects that need a business case are as follows:

  • Implement a cloud IT solution
  • Implement a custom-developed IT solution
  • Implement a commercial-off-the-shelf (COTS) IT solution
  • Automate manual processes with an IT solution
  • Combine existing disparate processes with a single IT solution
  • Re-architect an existing IT solution
  • Replace an existing IT solution with a different solution
  • Implement a document management solution
  • Install a security system
  • Integrate existing IT solutions

If you have any questions relating to the need for a business case or guidance regarding submission of a business case, contact your assigned Customer Engagement Specialist (CES). It is recognized that pre-work is required to prepare the business cases. If needed, DTI offers professional services to help agencies develop IT project business and technical requirements as needed.


Business Case Exemptions

There are exceptions to the requirement for a business case as follows. If you have any questions or want guidance in the interpretation of these exemptions, contact your assigned CES.

  1. Hardware / Software maintenance (support contract) renewals do not require a business case.
    • Pursuant to Executive order 20, DTI will review any information technology related purchase in excess of $10,000.   Agency IRM’s should notify their CES regarding upcoming purchases.
  2. IT Professional Services procurements do not require a business case.
    • Pursuant to Executive order 20, DTI shall be consulted regarding the use of contractual resources for information technology initiatives and support in excess of $50,000 prior to the work commencing.  Agency IRM’s should notify their CES regarding upcoming purchases.
  3. Maintenance and/or enhancements to existing systems that meet the following criteria do not require a business case.

    • Do not fundamentally expand the architectural footprint of the original system, and
    • Require no hardware or software purchase other than additional licenses, and
    • Do not violate architectural or infrastructure standards, and
    • Do not alter the documented data classification of the system, and
    • Do not alter the mission criticality rating of the system, and
    • Do not compromise the system’s confidentiality, integrity, or availability, and
    • Do not unduly perpetuate use of declining or non-standard architecture.

    This includes normal maintenance and enhancements covered by an SLA with DTI or by a software support contract in place with a 3rd party vendor, as well as those requested of DTI by submission of a maintenance or enhancement request. If, however, the estimated effort for enhancements exceeds 100 hours of DTI Labor, $10,000 of hardware/software, or $50,000 of Professional Service, it will require a business case.

  1. Additional software licenses do not require a business case.
    Software product must already be in production use; product must not be identified as Declining, Discontinued, or Disallowed on applicable State of Delaware Enterprise Standard or Policy.
  2. PC/desktop equipment replacements do not require a business case.
    • Pursuant to Executive order 20, DTI will review any information technology related purchase in excess of $10,000.   Agency IRMs should notify their CES regarding upcoming purchases.
  3. Daily operational components do not require a business case.
    • Supplies to support IT operations (e.g. paper stock, preprinted forms, ink cartridges, tape cartridges, etc.)
    • Spare parts for equipment supporting day-to-day operations (e.g. memory, hard drives, monitors, etc)
    • On-demand repair services to operational equipment
    • IT related training / education unless it is directly related to a project that requires a Business Case.  
  4. Minor investments do not require a business case when:
    • There is no use of non-standard technologies
    • The total out-of-pocket cost is less than $2,500 The total cost (including personnel) is less than $10,000.

Templates for submittal of a Business Case and Related Requests can be found in the Training and Reference Materials.







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