Delaware Department of
Technology & Information

Delaware Department of Technology & Information

Remote Workforce Information

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In response to COVID-19, the Coronavirus, many of us working for the State of Delaware are changing the way we work. DTI is working hard to adapt our systems and networks so State of Delaware employees can continue to provide as much uninterrupted service as possible during this difficult and unprecedented situation.

This page provides information and tools for State of Delaware employees who are approved for remote access (telework), as well as for employees who continue to work at the office.

Conference Calls & Meetings

Read Guide to Online Meetings and Conference Calls.

Keep your meetings clean, organized, and productive. Review Everyday Etiquette in Microsoft Teams.

Access MS Teams learning modules at Microsoft 365 Learning Pathways site.

Electronic Meetings and Conference Calls

Employees can send and receive email from home via the internet:

Office365 users:
https://outlook.delaware.gov
K12 users:
https://outlook.k12.de.us

How to Add Another Mailbox to Outlook

Employee Remote Access

Find information on your telecommuting workspace and using both Always on VPN (AoVPN) and Remote Desktop Protocol (RDP).

Find more information on:

AoVPN (Always on VPN)

RDP (Remote Desktop Protocol)

Phone Calling

Cisco Phones

Cisco Phone Users

On Premises Enterprise Voice Services (EVS)

Accessing Cisco Call Manager to forward your phone calls and access voicemail.

Using Cisco Jabber Soft Phone if you use your office phone in 25% or more of your work.

Webex Cloud Calling

Delaware is migrating telephonic calling to Cisco Webex Cloud Calling on an agency-by-agency basis.

Place and receive phone calls from your computer
- Webex Calling User Guide
- Webex Calling User Guide (video)
Forward your phone calls and access voicemail
- Cisco Webex Cloud Calling Self-Care Portal

Avaya phone users, please contact your agency’s Help Desk.

Employees not yet working remotely who have questions about eligibility for telework should contact their supervisor directly about telework agreements. Supervisors who have questions regarding provisioning employees for telework should contact their agency’s Information Security Officer (ISO).