Office of the Chief of Partner Services
The Chief of Partner Services works to better align partner roles and IT solutions with business strategy, enhance support options and implement a new enterprise managed and brokered service offering to maximize value for all stakeholders. Major responsibilities include: Customer Engagement Enterprise Desktop/LAN Statewide Support Center
Read MoreBusiness Continuity Resources
In response to COVID-19, the Coronavirus, many of us working for the State of Delaware are changing the way we work. DTI is working hard to adapt our systems and networks so State of Delaware employees can continue to provide as much uninterrupted service as possible during this difficult and unprecedented situation. This page […]
Read MoreUPDATE: DigiGirlz Event POSTPONED
DOVER, Del. — Registration is now open for Delaware DigiGirlz Day 2020, which is celebrating its 10th anniversary! Girls in the 8th and 9th grades (or ages 13-15) are invited to spend a day filled with hands-on learning that feature careers in the science, technology, engineering, and mathematics (STEM) fields. DigiGirlz Day is designed to […]
Read MoreIT Centralization and Modernization Communications
INFORMATION ITC State Agency Manager’s Guide Date Posted: Wednesday, February 19th, 2020 A brief summary for State IT managers to help guide their personnel through the ITC process. Read More MONTHLY UPDATES Change Liaison Presentation – January 27, 2021 Date Posted: Monday, February 2nd, 2021 Monthly ITC project updates to the ITC change liaisons […]
Read MoreJustin Day to Head Up Partner Services Team at DTI
DOVER, Del. — The Delaware Department of Technology and Information (DTI) is pleased to announce that Justin Day has been promoted to serve as Chief of Partner Services. In his new role, Justin will lead the new Office of Partner Services — which will be comprised of Partner Engagement, End-User Services, and Statewide IT […]
Read MoreData Management
Read MoreIT Centralization and Modernization FAQs
DTI Town Hall Meeting on November 4, 2019 Delaware CIO Collins hosted an Information Technology Centralization (ITC) Town Hall event on November 4th for our upcoming ITC partners, and discussed the upcoming Information Technology Centralization initiative. View the recorded Livestream or presentation. View answers to frequently asked ITC questions by category below. Information about the […]
Read MoreService Now
Make work, work better ServiceNow can help your agency simplify the complexity of work by transforming old manual work processes into new modern digital workflows. This gives your employees and customers a faster, simpler and easier experience. DTI has selected ServiceNow to provide IT Service Management (ITSM) in support of centralized IT services for their […]
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