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Delaware Department ofThe Service desk makes every effort to process emails quickly and in concert with phone calls. However, to maximize our availability to address agency emergencies, telephone calls are addressed prior to issues submitted via email. Emergency issues should be reported to the Service Desk via telephone to ensure the quickest possible resolution.
While DTI proactively performs Root Cause Analysis (RCA)s when several incidents of a similar nature occur, customers may request an RCA by contacting their Customer Engagement Specialist (CES).
For an explanation of ticket severity levels, see the DTI Severity Level Quick Reference Card *Available on the Delaware State Network only.
All are available during normal business hours only unless otherwise noted.
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