Contact the Service Desk
The Service desk makes every effort to process emails quickly and in concert with phone calls. However, to maximize our availability to address agency emergencies, telephone calls are addressed prior to issues submitted via email. Emergency issues should be reported to the Service Desk via telephone to ensure the quickest possible resolution.
While DTI proactively performs Root Cause Analysis (RCA)s when several incidents of a similar nature occur, customers may request an RCA by contacting their Customer Engagement Specialist (CES).
For an explanation of ticket severity levels, see the DTI Severity Level Quick Reference Card *Available on the Delaware State Network only.
Local Agency Help Desks
Non-Executive Branch agencies and Non-ITC partners should contact their local IT Help Desk first. Here is a listing of some of the local help desk phone numbers.
All are available during normal business hours only unless otherwise noted.
Department of Services for Children, Youth, & Families
Downtime Notification List
Related Topics: 24x7, Technical Support