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Delaware Department of
Technology & Information


Delaware Department of Technology & Information



24×7 Technical Support


Contact the Service Desk
The Service desk makes every effort to process emails quickly and in concert with phone calls. However, to maximize our availability to address agency emergencies, telephone calls are addressed prior to issues submitted via email. Emergency issues should be reported to the Service Desk via telephone to ensure the quickest possible resolution.

While DTI proactively performs Root Cause Analysis (RCA)s when several incidents of a similar nature occur, customers may request an RCA by contacting their Customer Engagement Specialist (CES).

For an explanation of ticket severity levels, see the DTI Severity Level Quick Reference Card *Available on the Delaware State Network only.

 


 

Local Agency Help Desks
Non-Executive Branch agencies and Non-ITC partners should contact their local IT Help Desk first.  Here is a listing of some of the local help desk phone numbers.

All are available during normal business hours only unless otherwise noted.

DELJIS
Delaware Criminal Justice Information System
(302) 739-3293  Normal business hours
(302) 659-2341  After hours
DHSS
Department of Health & Social Services
(302) 255-9150
DOJ
Department of Justice
(302) 577-8437
DOC
Department of Corrections
(302) 857-5400
DOE
Department of Education
(302) 735-4140
DSCYF
Department of Services for Children, Youth, & Families
(800) 891-9909
DSP
Delaware State Police
(302) 739-7000  24 hours / 7 days a week
FSF
First State Financials
(302) 526-5600
GIC
Government Information Center
Website Maintenance Requests
JIC
Judicial Information Center (Courts)
(302) 323-5369 Option 3
SBI
State Bureau of Identification
(302) 739-5882 or (302) 739-2134
PHRST
Payroll Human Resources Statewide Technology
(302) 739-8066
OPen
Office of Pensions
(302) 739-4208
Downtime Notification List

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