The Service desk makes every effort to process emails quickly and in concert with phone calls. However, to maximize our availability to address agency emergencies, telephone calls are addressed prior to issues submitted via email. Emergency issues should be reported to the Service Desk via telephone to ensure the quickest possible resolution.

Non-Executive Branch agencies and Non-ITC partners should contact their local IT Help Desk first.  Here is a listing of some of the local help desk phone numbers.

All are available during normal business hours only unless otherwise noted.