Delaware Department of
Technology & Information


Delaware Department of Technology & Information



Listen to this page using ReadSpeaker

 Pages Tagged With: "Technical Support"

24×7 Technical Support

While DTI proactively performs Root Cause Analysis (RCA)s when several incidents of a similar nature occur, customers may request an RCA by contacting their Customer Engagement Specialist (CES). For an explanation of ticket severity levels, see the DTI Severity Level Quick Reference Card *Available on the Delaware State Network only.    

Read More