Project Description: DTI is comprehensively addressing the broadband infrastructure challenges throughout Delaware. The broadband funding stream is the American Rescue Plan Act (ARPA). This provides a singular opportunity to fund many of the initiatives identified by DTI as critical to achieving best-in-class broadband access for all Delaware residents. Over 11,600 addresses have been identified, and DTI will be working with several federal funding opportunities to provide service over the next several years. ARPA 18 month project will see the installations for at least 4318 constituents.

Current Status: Given the additional funding made accessible through several federal programs specifically targeting broadband efforts, Delaware has revised its original investment plan of ARPA dollars to maximize the potential of all available resources. Beginning in September 2022, an 18 month project using ARPA funding began. ARPA funding will connect over 4,318 households/businesses. Vendor Statements of Work are complete with the three ARPA engaged carriers: Verizon, Mediacom and Comcast. Regular project meetings with Comcast, Verizon, and Mediacom are underway. The broadband internet sites are updated with the latest information regarding broadband deployment and mapping. The project is well underway with approximately 35% of ARPA designated addresses now having access to a wired high speed broadband connection.

Project Description: Secure End User Services (SEUS) is the active phase of IT centralization. SEUS offers the greatest chance for Delaware to modernize and evolve its IT infrastructure and resources in a way that best supports agency business needs to meet citizen expectations now and into the future. SEUS will equitably deliver the essential technologies and tools for a productive, secure State workforce. Agencies and workers benefit from standard enterprise tools, security, training, governance, and 24x7x365 support. SEUS is comprised of six enterprise components: Service Desk, Desktop, Network and Connectivity, Voice Services, Email and Collaboration, and Security Suite. These critical services are funded by a consumption-based (per-employee/month) cost recovery model. In accordance with Senate Bill 153, all Executive Branch technical personnel and assets will be centralized in order to deliver technology in the most efficient and consistent manner possible with the resources the state has available. IT centralization offers the greatest chance for Delaware to modernize and evolve its IT infrastructure and resources in a way that best supports agency business needs to meet citizen expectations now and into the future.

Current Status: DTI has effectively analyzed the organization, infrastructure, services, vendor contracts and financials to develop target state objectives. The amended Title 29 legislation, which authorizes the establishment of a technology shared services model, was signed by the Governor in August 2019. The IT Centralization program is moving forward in a phased approach with focus on a Secure End User Service package and the resources required to support its enterprise-wide delivery. Cost model review and memo billing are in progress to facilitate chargeback for all SEUS agency deployments. This process will be activated in fiscal year 2025 (July 2024) for Email and Collaboration, Security Suite, and Voice services.

Project Description: Per the request of the Delaware State Housing Authority, DTI will begin the process of IT centralization for to include the migration of all security, data, and voice technology systems to the DTI infrastructure.

Current Status: The MOU and Addendum has been fully approved by DTI and DSHA. DTI has begun working with the agency to contract vendors for fiber and cabling upgrades.

Project Description: DTI is going to create a Citrix Platform to allow remote State users access to applications that require special access and other platforms that may need firewall rules to access. The goal is to move away from the need for remote desktops to access these apps and streamline the management processes.

Current Status: The DTI team kicked off the work on January 17, 2023 and the build phase of work is now underway. To date, the team has completed the discovery, requirements, and design phases. Once the build is complete, the team will begin migrating and testing select applications. The final enterprise Citrix platform is expected complete by July 2023.

Project Description: The goal of this project is to create a ServiceNow out-of-the-box-based one-ticket lifecycle that supports multiple types of requests and the various tasks, approvals, and delivery methods required. This project will require verification of current state and target processes and will take into consideration the multiple request fulfillment workflows between DTI and our agency partners.

Current Status: This project is currently in the execution phase of the project lifecycle. The vendor completed the creation and writing of the required ServiceNow stories and the Project Manager has assigned out all of the stories to the associated stake holders for their review. The project team also completed the project kickoff meeting with the assigned vendor resources. In addition, initial project deliverable meetings were held to discuss the two integrations that will take place as a part of the work being completed for this project. The vendor resources assigned to the project have also officially been onboarded and have begun working through initial story review and planning for development. The first three process workflows for this project are due to be completed by the end of July 2023.

Project Description: This project is to implement a redundant line within the current Genesys Contact Center solution which will provide the Enterprise Service Desk the ability to minimize downtime in the event of an unplanned outage and reduce the impact to our support service levels.

Current Status: This project is underway with completion scheduled for end of May.

Project Description: This project addresses the third phase of development for the Department of Safey and Homeland Safety (OHS) Grant Management Suite tool. The project will address improvements to the OHS grant management budget module, incorporation of the Car Seating Fitting Station database, and implementing a new workflow to support the OHS Paid Media Campaign project management functionality.

Current Status: The DSHS Office of Highway Safety (OHS) team is working to enhance their instance of the DSHS Grant Management Suite to improve their budget management module, add additional fields that will support federal reporting requirements, and enhance their Schedule B reporting process. OHS will also be incorporating three new workflows into their application to include the Paid Media Campaign project management, the Car Seat Fitting Inspection work process, and the Seat Belt Survey collection process. The project is in the Execution phase and the first six user acceptance testing sprints have been completed. The project is due to be completed by the end of August 2023.

Project Description: The Delaware Emergency Management Agency (DEMA) is seeking to implement a grants management solution for their grant funding opportunities. The goal is to integrate the DEMA workflows into the DSHS Grants Management Suite application, which has been implemented for the Office of the Secretary and the Office of Highway Safety. The targeted implementation date for the DEMA workflows is late Summer - 2023.

Current Status: The project team has completed testing through Milestone 7. Now that this work has been completed, the team has completed testing of all foundational functionality for the first grant program, Homeland Security Grant Program. The team is revisiting the original process flow requirements for the remaining grant programs to ensure path forward includes any and all scope changes created from the results of the configuration and testing of the Homeland Security Grant Program. Changes will be reviewed with the vendor in May and the team will re-evaluate the remaining project schedule and update the completion date once confirmed.

Project Description: The Partner Services Engagement Team (PSET) currently utilizes Salesforce for their CRM solution. This solution is not transparent across the organization. The PSET has to switch from Salesforce to ServiceNow to leverage information for the agencies they support. In addition, most of the leadership team does not have access to the SF platform which prohibits them looking into agency information. The PSET needs to have one platform that services our CRM solution and ties back to Business Cases, incidents, etc.

Current Status: This project is approaching 50% complete. The team has completed the discovery and requirements phases and is just kicking off the first sprint build. 5 sprints in total are planned and each sprint is design to deliver a part of the total delivery as a self-contained body of work that includes build, test, conduct customer review phases. Sprints are expected to continue into June at which point all work is expected to be complete.

Project Description: Department of Human Resources (DHR) is expanding electronic records management from initial pilot to a statewide implementation. Successful pilot was completed with the HR personnel supporting the Department of Natural Resources and Environmental Control (DNREC) in July, 2020. All remaining HR records across the state agencies will be converted from paper to electronic records management. In support of climate change and energy initiatives, DHR will eliminate paper processes except where mandated or necessary.

Current Status: User aceptance testing has begun to validate the new system meets the expected functionality. Plans to turn the system live are underway and is expected to go-live this summer 2023. The system will roll out across all DHR locations in a phased approach.

Project Description: The new Fire School and Fire Commission 'Learning Management for Emergency Professionals" (LMEP) application went live, July 2021. Phase 2 is underway which includes new features currently being implemented in a priority order. Phase 2 includes a new Client portal and Student portal for clients and students to securely access their information online.

Current Status: We will be soft launching the new Client Portal in May. Phase 1 of the portal will allow Fire School and Fire Commission clients to view their information online which includes contact information, affiliated students, and invoices. The new Student Portal is currently under development. Client and student online payment is currently in discussion and planned for later this year

Project Description: DNREC Waste and Hazardous Substances (WHS) seeks a more consistent method of tracking responses to environmental incidents, including field report submission.

Current Status: The project team continues to work with the DNREC WHS - Emergency Response Branch. Some additional requirements have been identified, and the team is working to obtain additional resources and budget to complete the work needed. A change order has been completed and the contract is in the process of being signed with a vendor.

Project Description: The OMB Land Inventory project is working towards a solution that will establish a centralized enterprise geodatabase to address the realty property and asset data needs of various state agencies.

Current Status: The Office of Management and Budget, Office of State Planning (OMB OSPC) business area is currently evaluating submitted proposals for a solution. It is anticipated that the solution selected will provide multiple state agencies with secure portal access to a centralized geodatabase of land inventory and realty assets across the state.

Project Description: Delaware wants residents and visitors to be at the center of everything we do. The design and functionality of Delaware’s digital government experience must be well-crafted, intuitive, accessible, and offer fast and focused transactions that result in a satisfying experience. Delivering on this outcome requires partnership across state agencies, and a commitment to the on-going evolution of Delaware’s digital platform. The Digital Government Foundation Program will draw from best practices found in successful agency initiatives such as the Department of State’s One Stop and Department of Natural Resources and Environmental Control’s Digital DNREC. These programs highlight both the demand for an improved digital experience and an increase in customer usage and satisfaction. In addition, user experience research, application and transactional data analysis and resident dialog will derive priorities and expectations. The culmination of this multi-layered technology and end user platform will result in a transformative experience for Delaware’s residents and visitors by providing digital access to an increasing number of government services.

Current Status: Sign-off on a multi-phase Statement of Work and Professional Service Agreement for the Digital Government Platform Foundation Program was completed in December 2022. The program is in the planning phase with the current focus on developing technical specifications and environment connectivity requirements to begin development.

Project Description: DNREC seeks to replace most, if not all, of its permitting, licensing and registration applications with a dynamic and customer friendly portal. This cloud based solution will interface with online payment acceptance, First Map, EQuIS, compliance monitoring, as well as document management systems.

Current Status: After launching the Division of Fish and Wildlife programs, including Recreational Licensing and Hunting, Commercial Fishing Licensing and the Deer Damage programs; users have established over 259,500 personal accounts and completed over 874,000 transactions. Efforts continue on delivering most of Air Quality's and Division of Water Permits through 2023.

Project Description: The goal of the DE Integrated Data System (DIDS) is to establish a means for state agencies to collaborate more efficiently providing better cross agency services which will lead to better outcomes for state citizens. The DIDS will first create individual data systems (IDS) within partner agencies to provide a single analytical platform. The agencies will use their IDS to perform analytics for current policies and forecast potential changes to policies. Then DIDS comes together when two or more partner agencies wish to share data to create broader, deeper, and more meaningful data sets. When this occurs, the project will merge individual IDS's to create a cross-agency integrated data system.

Current Status: The "business" side of this project is operational. The DTI DIDS team has been established and is actively engaging with Agency Partners working to develop use-cases for dataset development. The team has narrowed their scope from integrating multiple agencies within a dataset to developing individual datasets within a single agency. On the technical side, the team has configured two new tools; Cloud Pak for Data (to replace DTI's on-premises DataStage application) and Snowflake (to augment DTI's data management capability). Of the two new tools, Snowflake is operational and Cloud Pak for Data is in the implementation phase. Before the team can go-live with Cloud Pak for Data, the existing functionality of the on-premises DataStage application must be migrated over; the team has completed about 50% of the migration to-date. This remaining work is expected to be complete by June 30, 2023.

Project Description: DNREC is seeking to build an environmental justice screening tool in Delaware First Map. The GIS mapping site will be used by DNREC and the public to assist in identifying higher environmental burden areas.

Current Status: The Project Team is currently gathering data to be used in the GIS Mapping Tool. In addition, the project team is identifying indicators that will be used in the GIS mapping tools for visual reference and reporting.

Project Description: DTI is replacing end-of-life network switches across all state agencies.

Current Status: DTI continues to make significant progress on the replacement of network equipment and has installed over 390 switches to date. Project completion is expected by the end of CY2023.