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Delaware Department of
Technology & Information


Delaware Department of Technology & Information



Current IT Projects


What is an “IT Project” ?

Below is a sample of a few of the Information Technology (IT) projects currently being managed by the Department of Technology and Information (DTI). DTI’s dedicated staff of project managers, with a cumulative experience of over 250 years in the Information Technology field, supports DTI’s customer Agencies by leading resources to achieve completion of Agency IT initiatives. These projects are temporary group activities designed to produce a unique IT product, service or result whose origins can be traced to the customer Agency’s primary mission to serve the public:

If you have any questions, please contact the Project Portfolio Management Team.

 

Office of the Governor / Boards and Commission Application (1806161)
Logo: Department of Technology and InformationProject Description: This project is to build a new application that will be used by Governor's office and Legislative personnel to maintain Boards and Commissions membership. The application is being developed on the Salesforce platform that provides flexibility and scalability to the users.

Current Status: The project is undergoing a reset while the requirements from both the Governor's Office and the Legislature are reviewed and merged as needed. Development will resume when the reset is complete.

Fire Prevention Commission / Fire School Information System (BC0001481)
Logo: Department of Technology and InformationProject Description: The Fire School Student Recordkeeping application is being re-architected using modern technology to manage Fire School courses, students, clients, and instructors. This is a multi-phase project with Phase 1 scheduled for completion, December 2020.

Current Status: Phase 1 development is under way. Phase 1 completion is planned for December, 2020.

Department of Technology and Information / DTI SharePoint On-Premise Environment Migration to Sharepoint 365 (BC0001582)
Logo: Department of Technology and InformationProject Description: The Delaware Department of Information and Technology (DTI) is migrating the current on-premise instance of SharePoint 2010 to SharePoint 365 within the Microsoft 365 cloud. This move will reduce overall cost as well as provide new and improved collaborative functionality to DTI and their supported agencies.

Current Status: The SharePoint Migration project is well into Phase One. Content has been reviewed by the appropriate Content Owners for retention. Team sites have been reviewed by the Team Site Owners for retention. Appropriate clean-up has been completed. New Team Site templates are being built in readiness for leadership review and selection. Once the new Team Site templates have been selected and deployed into the Pilot environment, Team Site Owners will have the opportunity to test and validate processes in preparation for the migration. The migration to Production SharePoint will mark the completion of Phase One. Phase two will be to migrate other agency SharePoint sites that reside in the DTI environment.

Department of Technology and Information / Phase II 365 Collaborative Services Bundle implementation (BC0001586)
Logo: Department of Technology and InformationProject Description: This is the second project related to the State of Delaware's adoption of Microsoft 365 across the enterprise. Phase I is for base onboarding of email and Office 365 Pro Plus along with Multifactor authentication for all 365 services. The project is focused on planning the statewide enablement of the optional collaborative services to those who have completed base onboarding to 365. This will be a stepped approach with the initial bundle being focused on file collaboration bundle of Teams, One Drive, SharePoint Online, Planner and Office online. Other components will follow later when ready to transition all functionality now delivered by Skype for Business to the comparable features within Teams after more licensing is obtained for that next phase of the rollout.

Current Status: As of the end of August the project team has enabled the Phase II Collaboration bundle of services for Department of Labor, Office of the state Treasurer, Division of Emergency Management, Department of Agriculture, Department of Natural Resources, and Department of Insurance. Several other agencies are lined up in September for these services as well.

Department of Technology and Information / Microsoft Office 365 Enterprise Implementation (MP1906570)
Logo: Department of Technology and InformationProject Description: The project is to establish a statewide implementation of Microsoft Office 365 for email and productivity tools to replace the existing on-premise solutions for all non-K12 agencies. It will also establish an overall 365 Governance program for the base tooling and future 365 service enablements. This project lays the foundation for the Phase II collaboration services project and all future 365 new service enablement. The effort will enforce statewide standardization, licensing compliance, as well as provide better cost predictability and centralized support. Other benefits of this platform include better workforce mobility and will reduce the server footprint in the State's data center currently dedicated to email and file servers.

Current Status: The project is in year two of execution. The first statewide milestone was completed in January 2019, a statewide primary email domain change from @state.de.us to @delaware.gov. The project team to date has completed Phase I onboarding to Office 365 for 30 different state organizations as the end of August 2020. Phase I Onboarding is focused on four main deliverables. Those are multi-factor authentication enrollment for all users, deployment of Office 365 Pro Plus desktop software to all state desktops and laptops at each organization, transitioning existing enterprise voicemail customers to the new Cisco Unity Voicemail solution, and finally migrating all current on-premise email accounts to Exchange online. There are seven state organizations left to complete Phase 1 onboarding.

Department of Technology and Information / Information Technology Centralization (BC0001317)
Logo: Department of Technology and InformationProject Description: In late 2017, the Department of Technology and Information (DTI) engaged a consulting firm to perform an extensive analyses of Delaware government’s current state of IT. The consultant's report recommended centralizing State IT resources to gain economies of scale and efficiency. The IT Centralization program kicked off in December 2018.

Current Status: DTI has effectively analyzed the organization, infrastructure, services, vendor contracts and financials to develop target state objectives. The amended Title 29 legislation, which authorizes the establishment of a technology shared services model, was signed by the Governor in August 2019. Preparations are now underway to centralize technology resources and assets. The program team is currently working with each Executive Branch agency to conduct a technology assessment to gather the critical data required to establish an enterprise model. Reallocation of technical assets is expected to begin in the fall of 2020.

Department of Technology and Information / DTI - Implementation of Data Analytics Tool for Statewide Use (BC0001294)
Logo: Department of Technology and InformationProject Description: The purpose of this project is to implement Microsoft Power BI, a data analytics tool that can be used by DTI and users within other state agencies for the analysis of data and development of dashboards. Power BI will empower users to retrieve, combine, interact with, and visualize data from various sources, providing them with greater insight into their business processes, their industries, and their customers. By giving users fast and convenient access to their agency’s information; performance and decision making can be greatly improved.

Current Status: The project is in the execution phase as the project team is working through creating service accounts for the Power BI report server and ensuring that these service accounts have the appropriate level of access.

Department of State / New Castle County Courthouse Renovations (BC0001558)
Logo: Department of Technology and InformationProject Description: Historical Courthouse in New Castle County is scheduled for renovation, which will include an upgrade to IT services provided to the building. DTI is engaged to assist with upgrade.

Current Status: DTI has provided both the customer and the National Park Service with revised plans for installation of the network fiber, which addressed previous questions regarding the boring of the location to provide connectivity to the building. An archeological analysis of the location is required to ensure no subterrainial artifacts will be disrupted by the installation.

Department of State / Delaware COVID-19 Business Hub (BC0001712)
Logo: Department of Technology and InformationProject Description: The project is funded and initiated by the Government Information Center at the request of the Office of the Governor to provide a central communication hub for Delaware businesses for COVID related information to make it easier to locate and digest information beyond reading each of the State of Emergency Executive Orders and modifications issued since the declaration in March 2020.

Current Status: The project is working through a defined statement of work with the vendor to deliver the first and second milestones on the taxonomy of the data to be presented via the Business hub and a draft of proposed screens for the solution. The Sponsor, Project Manager and vendor are meeting weekly as the information and landscape of the COVID response changes often.

Department of Labor / Department of Labor Contractor Registration (BC0001392)
Logo: Department of Technology and InformationProject Description: Per Bill 95 recently signed into legislation, this project is to create a public facing portal that will allow contractors operating in the State of Delaware to register in accordance with the law. The portal will collect and store specific data elements regarding the contractor, accept payment of registration fees and provide publicly accessible lookup of contractor registrations status.

Current Status: The project is in the development phase and is on target to be completed on schedule. An initial demo for DOL management is scheduled for mid-September.

Department of Natural Resources and Environmental Control / DNREC Parking Ticket Solution (BC0001528)
Logo: Department of Technology and InformationProject Description: DNREC's Division of Parks and Recreation requires a mobile ticket generating solution that will create parking tickets for vehicles in violation of state Park admission requirements. Solution should support payments to the Courts Voluntary Assessment Center and provide reporting to identify non-payment.

Current Status: Solution was successfully implemented in July 2020.

Department of Natural Resources and Environmental Control / DNREC ePermitting, Licensing & Registration (BC0001160)
Logo: Department of Technology and InformationProject Description: DNREC seeks to replace most, if not all, of its permitting, licensing and registration applications with a dynamic and customer friendly portal. This cloud based solution will interface with online payment acceptance, First Map, EQuIS, compliance monitoring, as well as DNRECtory.

Current Status: After launching Fish & Wildlife Recreational Licensing and Hunting programs; users have established over 66,000 accounts and completed over 129,000 transactions. The next scheduled deployments will include business enterprise programs from Hazardous Waste & Substances, Air Quality's Small Source and Reg 2 programs, Division of Water, Commercial Fishing licenses through the second quarter of 2021.

Department of Natural Resources and Environmental Control / DNREC - Energy and Climate Grant Management Solution (BC0001122)
Logo: Department of Technology and InformationProject Description: DNREC – Division of Energy and Climate requires a system to manage the applications and grant requests for the Green Energy Fund (GEF) and the Energy Efficiency Investment Fund (EEIF). This project is to implement an application to manage the grant requests and provide robust reporting for the program.

Current Status: The Division of Energy will be implementing a fully automated, government grants management solution. The DTI Project Manager, vendor and client have detailed the Energy Efficiency Investment Fund (EEIF) requirements and are targeting the end of the 3rd quarter, 2020 to implement this solution.

Department of Natural Resources and Environmental Control / DNREC - Electronic Content Mgmt Sys (ECM) (1604558)
Logo: Department of Technology and InformationProject Description: This project is the next phase of the vision to make environmental information available to 'anyone, anywhere, on any device.' Existing paper and electronic files will be stored online. The results of this phase will be a single consistent electronic repository.

Current Status: Work continues with the selected vendor to build the electronic repository. Air Quality and Office of the Secretary are live on the system! Parks, Climate Coastal & Energy, Community Affairs, Fish & Wildlife, and Parks are preparing to go-live in the fall of 2020. Watershed, Water, and Waste & Hazardou are in testing.

Department of Health and Social Services / DHSS – Office of Constituent Relations CRM (BC0001355)
Logo: Department of Technology and InformationProject Description: DHSS constituent inquiries are received from various sources, including telephone, email, DHSS web page links, Facebook, Governor's Office CRM (Customer Relationship Management) application, Legislator's offices, and other state agencies. The development of the new CRM application will allow this process to be automated and provide service metrics.

Current Status: Currently, the project has just been released from being on-hold due to COVID-19 priorities. The project will resume testing and present the new application to the DHSS constituent admins in September 2020 and will go-live by the end of October 2020.

Department of Human Resources / Process Workflow Tracking (BC0001634)
Logo: Department of Technology and InformationProject Description: Identify a solution to replace the current custom HR Classification Tracking System. The new solution will capture data from HR forms and allow personnel to view, track the workflow required for each form, and provide electronic signature capabilities for both the requester and the approval process.

Current Status: This project is in the initiation stage. The project Manager is working with the project team to identify process workflows and capture detailed requirements.

Department of Safety and Homeland Security / DEMA Grant Management Suite Implementation (BC0001583)
Logo: Department of Technology and InformationProject Description: The Delaware Emergency Management Agency is seeking to implement a grants management solution for their grant funding opportunities. The goal is to integrate the DEMA workflows into the DSHS Grants Management Suite application, which has been implemented for the Office of the Secretary and the Office of Highway Safety. The targeted implementation date for the DEMA workflows is June 2021.

Current Status: The project team has focused on gathering process-related requirements for their grant management, supply chain management, and fiscal process workflows. Work on the requirements gathering effort is expected to wrap up by mid-September 2020. The DEMA leadership team has received the estimated project quote from the vendor and is evaluating their funding resources to provide final approval on the project costs. Once the project has been approved and the Request for Services Proposal has been executed, the team will move to the next phase of requirements identification with the vendor. Output from this phase of the project will be the final Statement of Work, milestones, and project plan. The targeted implementation date for the DEMA workflows is mid-2021.

Department of Agriculture / Department fo Agriculture - Aglands Preservation Database Implementation (1806248)
Logo: Department of Technology and InformationProject Description: This project will implement a new geo-based solution for the Delaware Department of Agriculture to track the Agland Preservaton program information and accomplishments.

Current Status: The new geo-based data infrastructure is live with map generation and inspections. The team currently in development of the tools and reports for the non-GIS Agland user team.

Department of Technology and Information / Election Night Reporting (MP1906922)
Logo: Department of Technology and InformationProject Description: This project is to create a new solution for Elections night reporting. This project entails capturing business requirements, creating a technical design and the implementation of the reporting solution.

Current Status: The Election Night Reporting solution was successfully implemented in June 2020 and utilized for the July 7th presidential primary. Enhancements have been added, and additional report development is being finalized in timie to support the upcoming September 15th Primary election results.

Department of Technology and Information / Broadband Expansion in Sussex and Kent County - Rural Expansion (MP1906697)
Logo: Department of Technology and InformationProject Description: This project is to build out the infrastructure required to support and maintain wireless broadband in unserved and underserved areas of Kent and Sussex Counties.

Current Status: The Sussex County and Kent County cores have been built and are successfully operating at expected speeds. Planned upgrades for the original tower in Seaford were completed and four additional towers are also done. To date, 262 customers have been onboarded and are receiving broadband services in areas where none was previously available. There is one remaining tower that will be completed in September 2020.

Department of Technology and Information / TLS Upgrade from Verizon to Crown Castle (MP1906699)
Logo: Department of Technology and InformationProject Description: Since 2003, the State environments have seen broadband utilization increase 200%. DTI is transitioning all agencies from the Verizon TLS lines to Crown Castle TLS lines over the next year which will reduce broadband spending by 50% based on today’s broadband requirements.

Current Status: The State originally identified 204 sites eligible for conversion to the Crown Castle TLS lines. All sites are being upgraded to a 100Mb minimum standard, which is a 10x increase from the 10Mb standard in place since 2005. To date, the two main hubs have been upgraded and 151 sites have been converted. There have been 50 sites that have been canceled or placed on hold due to various reasons. The 3 final sites should be online with the new provider by mid-Sept 2020.

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