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Delaware Department of
Technology & Information


Delaware Department of Technology & Information



Current IT Projects


What is an “IT Project” ?

Below is a sample of a few of the Information Technology (IT) projects currently being managed by the Department of Technology and Information (DTI). DTI’s dedicated staff of project managers, with a cumulative experience of over 250 years in the Information Technology field, supports DTI’s customer Agencies by leading resources to achieve completion of Agency IT initiatives. These projects are temporary group activities designed to produce a unique IT product, service or result whose origins can be traced to the customer Agency’s primary mission to serve the public:

If you have any questions, please contact the Project Portfolio Management Team.

 

Department of Technology and Information / Information Technology Centralization (BC0001317)
Logo: Department of Technology and InformationProject Description: In late 2017, the Department of Technology and Information (DTI) engaged the consulting firm Excipio to perform extensive analyjses of Delaware government’s current state of IT. Among the many report findings, Excipio recommended centralizing State IT resources to gain economies of scale and efficiency. DTI is now working with Excipio to execute several IT centralization projects.

Current Status: The IT Centralization program kicked off in December 2018. Since then, DTI has effectively analyzed the organization, infrastructure, services, vendor contracts and financials to develop target state objectives. The amended Title 29 legislation, which authorizes the establishment of a technology shared services model, was signed by the Governor in August 2019. Preparations are now underway to centralize technology resources and assets. The program team is currently working with each Executive Branch agency to conduct a technology assessment to gather the critical data required to establish an enterprise model.

Department of Technology and Information / Call Center Reporting Solution (BC0001420)
Logo: Department of Technology and InformationProject Description: DTI's Service Desk is looking for a cloud based reporting solution to provide metrics on all of the incoming calls and requests that it handles. The solution may become an enterprise offering, available to all state agencies that support call centers.

Current Status: DTI has gathered detailed requirements and reporting needs so that an Enterprise solution can be sought. Transportation, Labor, Insurance and the Department of Justice have expressed an interest in implementing a similar system, so DTI is pursing an enterprise offering for the service. DTI has selected a vendor to move forward with and is in the initial phase of price gathering.

Department of Technology and Information / Microsoft Office 365 Enterprise Implementation (MP1906570)
Logo: Department of Technology and InformationProject Description: The project is to establish a statewide implementation of Microsoft Office 365 for email and productivity tools to replace the existing on-premise solutions for all non-K12 agencies. It will also establish an overall 365 Governance program for the case tooling an future 365 service enablement. This project lays the base foundation for further enablement's in later phases.The effort will enforce statewide standardization, licensing compliance, as well as provide better cost predictability and centralized support. Other benefits of this platform change include better workforce mobility and will reduce the server footprint in the State data center currently dedicated to email and file servers.

Current Status: The project is in second year of execution, the very first milestone completed in January 2019 was a statewide primary email domain change to @delaware.gov. The project team to date has completed Phase 1 onboarding to Office 365 for 27 different non-K12 state organizations as of February 2020. Phase 1 Onboarding is focused on four main deliverables. Those are multi-factor authentication enrollment for users, deployment of Office 365 Pro Plus desktop software to all desktops and laptops at each organization, transitioning existing enterprise voicemail customers to the new Cisco Unity Voicemail solution, and finally, migrating all current on premise email accounts to Exchange online within Delaware's Office 365 Government cloud tenant. The final wave of non-K12 state organizations have been engaged and are in varying stages of their rollouts. The lessons learned from each organization’s onboarding experience are noted and immediately applied to the next organization engaged. Future phases of the project after the statewide baseline onboarding is complete will explore a deeper dive into Governance of the Office 365 suite of services and enablement of other optional services. A targeted pilot of One Drive began within DTI in late January 2020 with availability for others in March.

Department of Technology and Information / DTI SharePoint On-Premise Environment Migration to Sharepoint 365 (BC0001582)
Logo: Department of Technology and InformationProject Description: The Delaware Department of Information and Technology moving to SharePoint 365 within the Microsoft cloud. This move will reduce overall cost to DTI as well as provide new and improved collaborative functionality.

Current Status: The move will come in two Phases. Phase one will be to migrate the DTI SharePoint site and allow DTI personnel to test and validate processes for the move. Phase two will be to migrate other agency SharePoint sites that reside in the DTI environment. A Governance Board has been established for the project.

Department of Technology and Information / Broadband Expansion in Sussex and Kent County - Rural Expansion (MP1906697)
Logo: Department of Technology and InformationProject Description: This project is to build out the infrastructure required to support and maintain wireless broadband in unserved and underserved areas of Kent and Sussex Counties.

Current Status: The partnership between DTI and BlooSurf to provide affordable wireless broadband in targeted, rural areas of Kent and Sussex Counties has been solidified and is in the building and onboarding phases. The Sussex County and Kent County cores have been built and are successfully operating at expected speeds. Planned upgrades for the original tower in Seaford were completed, and four additional towers are also done. To date, 68 customers have been onboarded and are receiving broadband services in areas where none was previously available. The remaining 10 towers are scheduled to be completed by the 1st quarter of 2021.

Department of Technology and Information / TLS Upgrade from Verizon to Crown Castle (MP1906699)
Logo: Department of Technology and InformationProject Description: Since 2003 the State environments have seen broadband utilization increase 200%. DTI is transitioning all agencies from the Verizon TLS lines to Crown Castle TLS lines over the next year which will reduce broadband spending by 50% based on today’s broadband requirements.

Current Status: The State has identified 205 that are eligible for conversion to the Crown Castle TLS lines. All sites are being upgraded to a 100Mb minimum standard, which is a 10x increase from the 10Mb standard in place since 2005. To date, the two main hubs have been upgraded and 95 additional sites have been converted.There have been 44 sites that have been canceled or placed on hold due to various reasons.

Department of Technology and Information / DTI - Implementation of Data Analytics Tool for Statewide Use (BC0001294)
Logo: Department of Technology and InformationProject Description: The purpose of this project is to implement Microsoft PowerBI, a data analytics tool that can be used by DTI and users within other state agencies for the analysis of data and development of dashboards. PowerBI will empower users to retrieve, combine, interact with, and visualize data from various sources, providing them with greater insight into their business processes, their industries, and their customers. By giving users fast and convenient access to their agency’s information; performance and decision making can be greatly improved.

Current Status: The project is currently in the execution phase as the Microsoft Power BI server has been built and has had the Power BI data gateway software installed on it. The DTI Power BI subject matter expert is currently working to configure the data gateway so that data is regularly refreshed.

Department of Natural Resources and Environmental Control / DNREC - Electronic Content Mgmt Sys (ECM) (1604558)
Logo: Department of Technology and InformationProject Description: This project is the next phase of the vision to make environmental information available to 'anyone, anywhere, on any device.' Existing paper and electronic files will be stored online. The results of this phase will be a single consistent electronic repository.

Current Status: Work continues with the selected vendor to build the electronic repository. Air Quality is live on the system! Climate Coastal & Energy, Water, and Waste & Hazardous, and Office of the Secretary are testing the system and expect to go-live late spring/early summer. Community Affairs, Watershed, and Fish & Wildlife have completed discovery and are targeted to go-live in early summer. Parks is in development and is scheduled for go-live in early summer. All remaining divisions of DNREC are scheduled to be using the new repository in 2020.

Department of Safety and Homeland Security / DSHS Grants Management Solution (OHS/OSEC Combined) (MP1906724)
Logo: Department of Technology and InformationProject Description: The Department of Safety and Homeland Security has completed the implementation of the Grants Management Suite application. This project successfully implemented grant management workflows for the Office of Highway Safety (OHS) and the Office of the Secretary (OSEC). The project was delivered on time and on budget. The OHS workflows went live in production on 10/1/2019 and the OSEC workflows were live in production on 2/3/2020. As a results of this implementation, both agencies have fully automated their grant processing functions and now include nightly a nightly interface with the Delaware Justice Information System.

Current Status: The Department of Safety and Homeland Security has completed the implementation of the Grants Management Suite application. This project successfully implemented grant management workflows for the Office of Highway Safety (OHS) and the Office of the Secretary (OSEC). The project was delivered on time and on budget. The OHS workflows went live in production on 10/1/2019 and the OSEC workflows were live in production on 2/3/2020. As a result of this implementation, both agencies have fully automated their grant processing functions which now includes a nightly interface with the Delaware Justice Information System (DelJIS).

Department of Technology and Information / Election Night Reporting (MP1906922)
Logo: Department of Technology and InformationProject Description: This project is to create a new solution for Election night reporting. This project entails capturing business requirements, creating a technical design and the implementation of the reporting solution.

Current Status: The project is in the execution phase as the technical design of the reporting solution has been agreed to by the project team. Report development is also underway, as is database creation and development of the website that will serve as the first layer of reporting that will be available to the public.

Department of State / New Castle County Courthouse Renovations (BC0001558)
Logo: Department of Technology and InformationProject Description: Historical Courthouse in New Castle is scheduled for renovation, which will include an upgrade to IT services provided to the building.

Current Status: IT service providers are submitting their proposals to the customer so that funding can be included in the FY2021 budget submission.

Department of Health and Social Services / DHSS – Office of Constituent Relations CRM (BC0001355)
Logo: Department of Technology and InformationProject Description: DHSS constituent inquiries are received from various sources, including telephone, email, DHSS web page links, Facebook, Governor's Office CRM (Customer Relationship Management) application, Legislator's offices, and other state agencies. The development of the new CRM application will allow this process to be automated and provide service metrics.

Current Status: Currently, the DTI project team is preparing for the 7th and final incremental release. The release will be presented to the DHSS project team on March 11, 2020. This final release will require testers to do full end to end testing in preparation for scheduled go-live on March 31, 2020.

Department of Natural Resources and Environmental Control / DNREC ePermitting, Licensing & Registration (BC0001160)
Logo: Department of Technology and InformationProject Description: DNREC seeks to replace most, if not all, of its permitting, licensing and registration applications with a dynamic and customer friendly portal. This cloud based solution will interface with online payment acceptance, First Map, EQuIS, compliance monitoring, as well as DNRECtory.

Current Status: On February 10th, the new ePermitting system went live with Fish & Wildlife's Recreational Licensing program. DNREC programs will be released in a phased approach through the remainder of 2020.

Department of Natural Resources and Environmental Control / DNREC - Energy and Climate Grant Management Solution (BC0001122)
Logo: Department of Technology and InformationProject Description: DNREC – Division of Energy and Climate requires a system to manage the applications and grant requests for the Green Energy Fund (GEF) and the Energy Efficiency Investment Fund (EEIF). This project is to implement an application to manage the grant requests and provide robust reporting for the program.

Current Status: The Division of Energy will be implementing a government grants management solution. The DTI Project Manager and client are working with the vendor through a rapid development process. As of the end of February, the project team has completed three of the nine project milestones. The team is targeting the end of the 2nd quarter of 2020 to implement this solution. After successful implementation of the EEIF program, the client would like to implement a similar solution for the Green Energy Fund (GEF).

Department of Natural Resources and Environmental Control / DNREC Parking Ticket Solution (BC0001528)
Logo: Department of Technology and InformationProject Description: DNREC's Division of Parks and Recreation requires a mobile ticket generating solution that will create parking tickets for vehicles in violation of State Park admission requirements.

Current Status: The department has reviewed several potential solutions and will hold internal discussions to determine the preferred solution.

Department of Safety and Homeland Security / DEMA Grant Management Suite Implementation (BC0001583)
Logo: Department of Technology and InformationProject Description: The Delaware Emergency Management Agency (DEMA) is seeking to implement a grants management solution for their grant funding opportunities. The goal is to integrate the DEMA workflows into the DSHS Grants Management Suite application which has been implemented for the Office of the Secretary and the Office of Highway Safety.

Current Status: The project is expected to kickoff in mid-March. Pre-initiation activities are underway with scheduled application demonstrations and requirements gathering discussions. The targeted implementation date for the DEMA workflows is February 2021.

Department of Labor / Department of Labor Contractor Registration (BC0001392)
Logo: Department of Technology and InformationProject Description: Per Bill 95 recently signed into legislation, this project is to create a public facing portal that will allow contractors operating in the State of Delaware to register in accordance with the law. The portal will collect and store specific data elements regarding the contractor, accept payment of registration fees and provide publicly accessible lookup of contractor registrations status.

Current Status: A kickoff meeting with the development vendor and all primary stakeholders was held on February 18,2020. Requirements review and validation sessions started on February 25, 2020.

Department of Agriculture / Department fo Agriculture - Aglands Preservation Database Implementation (1806248)
Logo: Department of Technology and InformationProject Description: The Delaware Department of Agriculture will be developing a geo-based solution to track the Agland Preservation program information and accomplishments.

Current Status: The new geo-based data infrastructure is live with map generation and inspections. The project team is currently developing the tools and reports for the non-GIS Agland user team.

Fire Prevention Commission / Fire School Information System (BC0001481)
Logo: Department of Technology and InformationProject Description: The Fire School Student Recordkeeping application will be re-architected using modern technology to manage Fire School courses, students, clients, and instructors. This is a multi-phase project with Phase 1 scheduled for implementation, June 2020.

Current Status: Phase 1 development is underway. Phase 1 completion is planned for June, 2020.

Department of Technology and Information / 1705573 DTI Migrate Abnormal Events to ServiceNow (1705573)
Logo: Department of Technology and InformationProject Description: The reporting of Abnormal Events, (Outages, Incidents and Changes) will be modernized. The current process uses multiple applications and platforms. This project will take advantage of the ServiceNow platform and utilize best practices for integrating communication to all subscribed users.

Current Status: The Abnormal Event application was completed on time and within the dedicated budget. Currently, DTI uses this application within the Service Desk and Change Control teams to post any abnormal events or maintenance of systems and applications. The benefit of this new application is the ease to record and announce any incidents or changes state-wide. It provides any DTI personnel and/or customers the ability to view the event(s) that potentially have an impact on their day to day business activities.

Department of Technology and Information / ServiceNow - eRecords requests (1805889)
Logo: Department of Technology and InformationProject Description: Enable authorized agency officials to submit eRecord requests in ServiceNow by establishing the required roles, workflow, and web-based form with authenticated access. Revise policy and procedures related to intake & fulfillment requests including ownership, cost, storage, duration, etc.\n

Current Status: The ServiceNow eRecords Request Project is in the Implementation phase. The automated submission form is now in use by three agencies. Based on user feedback, enhancements will be made to the form to improve the workflow prior to continuing implementation.

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