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Delaware Department of
Technology & Information


Delaware Department of Technology & Information



Current IT Projects


What is an “IT Project” ?

Below is a sample of a few of the Information Technology (IT) projects currently being managed by the Department of Technology and Information (DTI). DTI’s dedicated staff of project managers, with a cumulative experience of over 250 years in the Information Technology field, supports DTI’s customer Agencies by leading resources to achieve completion of Agency IT initiatives. These projects are temporary group activities designed to produce a unique IT product, service or result whose origins can be traced to the customer Agency’s primary mission to serve the public:

If you have any questions, please contact the Project Portfolio Management Team.

 

Department of State / Business One Stop Registration and Licensing System Replacement (1503943)
Logo: Department of Technology and InformationProject Description: This project will replace and modernize the current Business One Stop solution that is 13+ years old and the slightly newer Business License Renewal solution. The new solution will serve as a public front end to interface with the Division of Revenue, the Department of Labor - Workers Compensation and Unemployment Insurance units and provide a vehicle to prepare common entity formation applications for the Department of State's Division of Corporations. It will also have a revamped informational website tie-in to assist the public to prepare for using the new solution.

Current Status: The vendor is working through final items left from user acceptance testing. The project team and stakeholders are focusing on final implementation tasks for an early August launch of the new solution.

Department of Natural Resources and Environmental Control / DNREC - Electronic Content Mgmt Sys (ECM) (1604558)
Logo: Department of Technology and InformationProject Description: This project is the next phase of the vision to make environmental information available to 'anyone, anywhere, on any device.' The results of this phase will be an electronic repository, with many (currently) paper documents stored and available online.

Current Status: Working with selected vendor to build the electronic repository. Air Quality is live on the system! Implementation with the Climate Coastal & Energy, Water, Waste & Hazardous, and Parks divisions are progressing.

Department of Technology and Information / DTI Mainframe InfoPrint Upgrade #1705266 (1705266)
Logo: Department of Technology and InformationProject Description: This project is to upgrade all the State of Delaware mainframe printers that utilize InfoPrint, as well as ensure all mainframe printers not currently using InfoPrint are migrated to InfoPrint.

Current Status: Currently, the project is almost completed. All agencies that have mainframe printers have been completed except for the Police and Public Defender. Both agencies' printers (97) are scheduled to complete by mid July 2019.

Department of Technology and Information / 1705573 DTI Migrate Abnormal Events to ServiceNow (1705573)
Logo: Department of Technology and InformationProject Description: The reporting of Abnormal Events, (Outages, Incidents and Changes) will be modernized. The current process uses multiple applications and platforms. This project will take advantage of the ServiceNow platform and utilize best practices for integrating communication to all subscribed users.

Current Status: The team has started to work on the Proof of Concept and Outage module that will be the basis for the new Abnormal Events application. The program will be a part of ServiceNow and the final version will replace three separate programs allowing for better event integration and communication. Currently, the team is finalizing the mockup screens for the application.

Office of the Governor / Boards and Commission Application (1806161)
Logo: Department of Technology and InformationProject Description: This project is to build a new Boards and Commissions application that will be used by the Governor's office and Legislative personnel to manage boards and commissions membership. The application is being developed on a Salesforce platform that provides flexibility and scalability to the users.

Current Status: The project is in the execution phase. Most of the work is complete, and users have been testing for several months. The development team is working on enhancements, scope changes and fixing reported defects.

Department of Natural Resources and Environmental Control / DNREC - Energy and Climate Grant Management Solution (BC0001122)
Logo: Department of Technology and InformationProject Description: DNREC – Division of Energy and Climate requires an application to manage the applications and grant requests for the Green Energy Fund (GEF) and the Energy Efficiency Investment Fund (EEIF). This project is to define the requirements and implement a solution.

Current Status: The Division of Energy will be implementing a configurable off-the-shelf Grants Management Solution. High-level requirements for the Energy Efficiency Investment Fund (EEIF), E2I and Green Energy Fund (GEF) grant programs have been submitted to the vendor and the draft Statement of Work has been received and is under review.

Department of Natural Resources and Environmental Control / DNREC ePermitting, Licensing & Registration (BC0001160)
Logo: Department of Technology and InformationProject Description: DNREC seeks to replace most, if not all, of its permitting, licensing and registration applications with a dynamic and customer friendly portal. This cloud based solution will interface with online payment acceptance processes and other existing DNREC or State of Delaware applications

Current Status: DNREC's Project Manager continues to work with the selected vendor to build the permitting, licensing and registration customer portal. Implementations will be delivered in phases; starting late in 2019/early 2020 across multiple divisions including Waste & Hazardous Substances, Water Quality, Public Affairs, Fish & Wildlife, and targeted manual processes in Air Quality supporting small source programs.

Department of Elections / Migrate Elections management system. (BC0001250)
Logo: Department of Technology and InformationProject Description: This project is to provide technical support to the Department of Elections as they migrate to their new Elections Management System.

Current Status: The project is in the execution phase. The DTI technical teams are actively working with the vendor to complete a successful migration to the new platform. This includes ensuring connectivity between the Elections application and other state agency applications as needed. The Data Management team is working on processes to publish election results to the State's Open Data Portal.

Department of Technology and Information / DTI - Implementation of Data Analytics Tool for Statewide Use (BC0001294)
Logo: Department of Technology and InformationProject Description: The purpose of this project is to purchase and implement a data analytics tool that can be used by DTI and users within other state agencies for the analysis of data and development of dashboards.

Current Status: The project is in the planning phase as the list of project tasks is being drafted and reviewed by the team. Tentative dates have been assigned for tasks in phases 0, 1, and 2.

Department of Technology and Information / Delaware Digital Government (BC0001366)
Logo: Department of Technology and InformationProject Description: Technology infuses nearly every area of our lives. Delaware citizens expect their online experience to mirror modern shopping platforms, banking apps and productivity tools. Delaware will employ an enterprise digital government strategy that provides citizens with a consistent and intuitive user experience at any time, from anywhere, and on any device. The Delaware Digital Government program will include several technology projects that support the target digital government platform. These projects will implement the underlying CRM application, Single Sign-on Version, Email Marketing solution, Data Management and analytics tool, and cloud service. The program will be managed in a phased approach including Discovery, Developing the Framework, and Roadmap and Implementation.

Current Status: The Delaware Digital Government program is in the Initiation phase and to date, supporting sub-projects related to payments, identity management, and on-line forms have been initiated.

Department of Technology and Information / Microsoft Office 365 Enterprise Implementation (MP1906570)
Logo: Department of Technology and InformationProject Description: The project is to establish a statewide implementation of Microsoft Office 365 for email and productivity tools to replace the existing on-premise solutions. It will also establish an overall 365 Governance program. Future phases of the project will explore the other tools and services available from Office 365 suite for rollout. The effort will enforce standardization and licensing compliance statewide as well as provide better cost predictability and support. Other benefits of this tool change include an increase in workforce mobility and reduces the server footprint in the State data center currently dedicated to email and file servers.

Current Status: The project has completed a statewide primary email domain change to @delaware.gov. DTI has migrated its users to 365 (Exchange Online, Office Pro Plus) and Cisco Unity Connection for messaging. There are three waves of rollouts for the state. The first wave involves 10 state organizations. All ten have been engaged by the project team and are in various stages of rollout. One agency other than DTI has completed the migration of users to Exchange Online, Office Pro Plus and Cisco Unity Connection. The wave two agency kick-offs are being scheduled in July.

Department of Technology and Information / Broadband Expansion in Sussex and Kent County - Rural Expansion (MP1906697)
Logo: Department of Technology and InformationProject Description: This project is to build out the infrastructure required to support and maintain wireless broadband in unserved and underserved areas of Kent and Sussex Counties.

Current Status: A contract has been awarded to upgrade 14 cellular towers to expand Broadband connectivity to the rural areas in Kent and Sussex County. Work Orders are being processed so the vendor can obtain leases and permits to start the installations.

Department of Technology and Information / TLS Upgrade from Verizon to Crown Castle (MP1906699)
Logo: Department of Technology and InformationProject Description: DTI is transitioning all Agencies to a new supplier of TLS service over the next year. The change in TLS providers will net the State and Agencies significant cost savings with the new provider.

Current Status: The State has identified the sites that will be changed to the new supplier. Site surveys are in process and work will be scheduled once the surveys are completed.

Department of Technology and Information / DTI ServiceNow Customer Portal (MP1906716)
Logo: Department of Technology and InformationProject Description: The Department of Technology and Information, DTI, provides technical support and services to all State agencies and employees. The DTI ServiceNow Customer Portal project will improve the customer experience when searching for and requesting services via the State intranet.

Current Status: The DTI ServiceNow Customer Portal project will improve the customer experience by allowing users to submit requests for certain DTI services through a user friendly customer portal. This project is currently in the planning phase with requirements development in-progress.

Department of Safety and Homeland Security / DSHS Grant Management Solution (OHS/OSEC Combined) (MP1906724)
Logo: Department of Technology and InformationProject Description: Implement an electronic solution that will manage the grant management process for the Department of Safety and Homeland Security Office of Highway Safety and the Office of the Secretary. Each agency manages multiple grants which are currently tracked using manual processes within each division. The new solution will automate the process with online application submission, email notifications and electronic signatures where possible. This solution will also provide easier access to grant information for auditing purposes.

Current Status: The project is in the planning phase, and work is underway to finalize requirements and supporting documentation. The approach for implementation will be to address the processing needs through multiple phases. The initial phase will include the grant application and approval process along with formalized communication and monitoring functions. Subsequent phases will cover grant amendments and final project closeout reporting.

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