What is an “IT Project” ?
Below is a sample of a few of the Information Technology (IT) projects currently being managed by the Department of Technology and Information (DTI). DTI’s dedicated staff of project managers, with a cumulative experience of over 250 years in the Information Technology field, supports DTI’s customer Agencies by leading resources to achieve completion of Agency IT initiatives. These projects are temporary group activities designed to produce a unique IT product, service or result whose origins can be traced to the customer Agency’s primary mission to serve the public:
If you have any questions, please contact the Project Portfolio Management Team.
Department of Technology and Information / Call Center Reporting Solution (BC0001420)
DTI's Service Desk is looking for a cloud based reporting solution to provide metrics on all of the incoming calls and requests that it handles. The solution may become an enterprise offering, available to all state agencies that support call centers.
Current Status: DTI has gathered detailed requirements and reporting needs so that an Enterprise solution can be sought. Transportation, Labor and Insurance have expressed an interest in implementing a similar system, so DTI incorporated their requirements into the overall project. Two vendors have been identified, and demos of their systems have been scheduled.
Department of Technology and Information / Microsoft Office 365 Enterprise Implementation (MP1906570)
The project is to establish a statewide implementation of Microsoft Office 365 for email and productivity tools to replace the existing on-premise solutions. It will also establish an overall 365 Governance program. Future phases of the project will explore the other tools and services available from Office 365 suite for roll out. The effort will enforce statewide standardization, licensing compliance, as well as provide better cost predictability and centralized support. Other benefits of this platform change include an increase in workforce mobility and reduces the server footprint in the State data center currently dedicated to email and file servers.
Current Status: The project completed a statewide primary email domain change to @delaware.gov in January 2019. Seven state organizations have completed the migration of its users to Exchange Online, Office Pro Plus and Cisco Unity voicemail since starting rollouts in April 2019. The state employee user population is broken up into three waves by agency. There are 12 state organizations from wave 1 and wave 2 currently active in the onboarding pipeline with individual rollout schedules. The agencies who have completed the phase one onboarding to Office 365 are the Department of Technology and Information, Office of Defense Services, Department of Labor, Division of Accounting, State Lottery Office, Office of the State Treasurer, Department of Agriculture and Department of Elections.
Department of Technology and Information / Broadband Expansion in Sussex and Kent County - Rural Expansion (MP1906697)
This project is to build out the infrastructure required to support and maintain wireless broadband in unserved and underserved areas of Kent and Sussex Counties.
Current Status: The partnership between DTI and BlooSurf to provide affordable wireless broadband in targeted, rural areas of Kent and Sussex Counties has been solidified and is in the scheduling/testing phases. The network core and backbone that integrate the tower sites has been built in the Georgetown facility and is successfully operating at expected speeds. Planned upgrades for the original proof of concept tower in Seaford are underway, and the remaining towers are tracking to be completed on schedule. The project in its entirety is scheduled to be completed by the 1st quarter of 2021.
Department of Technology and Information / TLS Upgrade from Verizon to Crown Castle (MP1906699)
Since 2003 the State environments have seen broadband utilization increase 200%. DTI is transitioning all agencies from the Verizon TLS lines to Crown Castle TLS lines over the next year which will reduce broadband spending by 50% based on today’s broadband requirements.
Current Status: The State has identified over 186 sites that will be changed to the Crown Castle TLS lines. All sites are being upgraded to a 100Mb minimum standard, a 10x increase from the 10Mb standard in place since 2005. Site surveys have been completed and the install work has begun. To date, the two main hubs have been upgraded and 18 additional sites have been converted.
Department of Technology and Information / 1705573 DTI Migrate Abnormal Events to ServiceNow (1705573)
The reporting of Abnormal Events, (Outages, Incidents and Changes) will be modernized. The current process uses multiple applications and platforms. This project will take advantage of the ServiceNow platform and utilize best practices for integrating communication to all subscribed users.
Current Status: Currently, the development on the Incident side of the rewrite should be completed by the end of October 2019. The Change Control side of the rewrite will be started once the Incident work has been completed. The scheduled completion date for this rewrite is mid-November 2019.
Department of Technology and Information / ServiceNow - eRecords requests (1805889)
Enable authorized agency officials to submit eRecord requests in ServiceNow by establishing the required roles, workflow, and web-based form with authenticated access. Revise policy and procedures related to intake & fulfillment requests including ownership, cost, storage, duration, etc.\n
Current Status: The ServiceNow eRecords Request Project is in the Implementation phase. The new functionality has been deployed to the Department of Technology and Information, and implementation to state agencies began in 3Q'19.
Department of Technology and Information / DTI - Implementation of Data Analytics Tool for Statewide Use (BC0001294)
The purpose of this project is to implement Microsoft PowerBI, a data analytics tool that can be used by DTI and users within other state agencies for the analysis of data and development of dashboards. PowerBI will empower users to retrieve, combine, interact with, and visualize data from various sources, providing them with greater insight into their business processes, their industries, and their customers. By giving users fast and convenient access to their agency’s information; performance and decision making can be greatly improved.
Current Status: The project is in the execution phase. The project team has continued to prepare the Microsoft Power BI service offering for inclusion in the DTI service catalog. System design diagrams have been completed and approved by the DTI Architecture Review Board.
Department of State / Business One Stop Registration and Licensing System Replacement (1503943)
This project replaced and modernized the legacy Business One Stop solution that was 13+ years old and the slightly newer separate Business License Renewal solution. It serves as a public portal for services with the Division of Revenue, the Department of Labor - Workers Compensation and Unemployment Insurance units and provides an additional vehicle to prepare the most common entity formation applications for small to medium businesses for the Department of State Division of Corporations. It also has a revamped informational website to assist the public to prepare for using the new solution and general information for starting a business in Delaware.
Current Status: The new solution went online the evening of August 13, 2019. The project team is post go live monitoring, gathering and evaluating feedback from the integrated user survey from the public and making adjustments for the internal state users as well. Overall the new system has been received well by the public and has had a high volume of activity since launch and is now leveling out in time for the mid-October spike for the business license renewal season.
Department of Natural Resources and Environmental Control / DNREC - Electronic Content Mgmt Sys (ECM) (1604558)
This project is the next phase of the vision to make environmental information available to 'anyone, anywhere, on any device.' Existing paper and electronic files will be stored online. The results of this phase will be a single consistent electronic repository.
Current Status: Work continues with the selected vendor to build the electronic repository. Air Quality is live on the system! Implementation with the Climate Coastal & Energy, Water, and Waste & Hazardous, and Office of the Secretary continues. The Parks division has begun implementation activities. All remaining divisions of DNREC are scheduled to be using the new repository by the end of June 2020.
Department of Safety and Homeland Security / DSHS Grants Management Solution (OHS/OSEC Combined) (MP1906724)
Implement an electronic solution that will manage the grant management process for the Department of Safety and Homeland Security Office of Highway Safety and the Office of the Secretary. Each agency manages multiple grants which are currently tracked using a spreadsheet via paper submission and are manually processed within each Agencies Fiscal areas. The new solution will automate the process using email and electronic signatures when possible. This solution will also provide easier access to grant information for auditing purposes.
Current Status: The DSHS Grants Management Solution project is now in the Implementation phase for the Office of Highway Safety and their soft launch of the application for the Law Enforcement Agencies took place on 9/30/19. The Office of the Secretary is in the configuration phase and will begin user acceptance testing on 10/10/19. The agencies will complete their testing and end-user training in parallel as workflow functionality becomes fully operational. Both agencies are on track to be fully implemented by January 2020.
Office of the Governor / Boards and Commission Application (1806161)
This project is to build a new application that will be used by Governor's office and Legislative personnel to maintain Boards and Commissions membership. The application is being developed on the Salesforce platform that provides flexibility and scalability to the users.
Current Status: Most initial development work is complete and user testing has been ongoing. The developer is making changes and providing enhancements based on user testing.
Department of Health and Social Services / DHSS – Office of Constituent Relations CRM (BC0001355)
DHSS constituent inquiries are received from various sources, including telephone, email, DHSS web page links, Facebook, Governor's Office CRM (Customer Relationship Management) application, Legislator's offices, and other state agencies. The development of the new CRM application will allow this process to be automated and provide service metrics.
Current Status: The project development has resumed for this SalesForce application build. The first build increment was presented to DHSS on September 25, 2019 for their review, comment and testing. The next increment, #2, has been started and will be presented to the customer on October 16, 2019.
Department of Natural Resources and Environmental Control / DNREC ePermitting, Licensing & Registration (BC0001160)
DNREC seeks to replace most, if not all, of its permitting, licensing and registration applications with a dynamic and customer friendly portal. This cloud based solution will interface with online payment acceptance, First Map, EQuIS, compliance monitoring, as well as DNRECtory.
Current Status: DNREC's Project Manager continues to work with the selected vendor to build the permitting, licensing and registration customer portal. Implementation(s) will be delivered in phases; starting in early 2020 across multiple divisions including: Waste & Hazardous Substances, Division of Water, Public Affairs, Fish & Wildlife, and Air Quality supporting small and large source programs. Testing activities have begun for programs scheduled for early 2020 deployment.
Department of Natural Resources and Environmental Control / DNREC - Energy and Climate Grant Management Solution (BC0001122)
DNREC – Division of Energy and Climate requires a system to manage the applications and grant requests for the Green Energy Fund (GEF) and the Energy Efficiency Investment Fund (EEIF). This project is to implement an application to manage the grant requests and provide robust reporting for the program.
Current Status: The Division of Energy will be implementing a government grants management solution. The DTI Project Manager has delivered the high-level requirements for the Energy Efficiency Investment Fund (EEIF), E2I and Green Energy Fund (GEF) grant programs to the vendor, and the draft Statement of Work (SOW) for the EEIF program has been reviewed and responses documented. The vendor will review SOW response and provide the Division of Energy with a final SOW which includes costs and timelines. Implementation is targeted for March 2020.
Department of Natural Resources and Environmental Control / Pilot - Park Ranger Dash Cameras (BC0001296)
This project will replace two aging Park Ranger Dash Cameras and pilot the use of new Coban (provider of state-of-the-art in-car video capture technology) cameras. The two cameras will use different technology to transfer and store the data, and the pilot will determine the best way to move forward with the replacement of all of the Ranger's dash cameras.
Current Status: The vendor and DTI Systems Engineering worked together to build an environment and install software to support the two pilot cameras. The client utilized the two cameras for a 60 day period and decided not to move forward with full purchase/deployment. The vendor will be onsite 10/25/2019 to uninstall the equipment.
Department of Agriculture / Department fo Agriculture - Aglands Preservation Database Implementation (1806248)
The Delaware Department of Agriculture will be developing a solution to track the Agland Preservation program information and accomplishments. The new solution will be implemented using a geo-based data infrastructure with a go live scheduled in the 4th quarter, 2019.
Current Status: The data import is complete and live for map generation in the new geo-based data infrastructure for use by the Agland GIS analysts. We are currently in development of the tools and reports for the non-GIS Agland user team.
Fire Prevention Commission / Fire School Information System (BC0001481)
The Fire School Student Records application is in the process of being re-architected, using modern technology, to provide on-line, mobile friendly registration for students to view training, transcripts, certifications, and course check-in. It will also provide a client and instructor portal for course management.
Current Status: This project is in the planning stages. DTI is working through the process of putting a development partner on contract. The project manager continues to work with the Fire School and the Fire Commission to finalize the business requirements.
Related Topics: Management, Projects