What is an “IT Project” ?
Below is a sample of a few of the Information Technology (IT) projects currently being managed by the Department of Technology and Information (DTI). DTI’s dedicated staff of project managers, with a cumulative experience of over 250 years in the Information Technology field, supports DTI’s customer Agencies by leading resources to achieve completion of Agency IT initiatives. These projects are temporary group activities designed to produce a unique IT product, service or result whose origins can be traced to the customer Agency’s primary mission to serve the public:
If you have any questions, please contact the Project Portfolio Management Team.
Department of Technology and Information / DTI Mainframe InfoPrint Upgrade #1705266 (1705266)
This project was to upgrade all the State of Delaware mainframe printers to Extended InfoPrint for print management. It also ensured all mainframe printers not currently using InfoPrint were migrated to InfoPrint.
Current Status: This project has been completed. All mainframe printers have been upgraded to Extended InfoPrint mode.
Department of Technology and Information / Call Center Reporting Solution (BC0001420)
DTI's Service Desk is looking for a cloud based reporting solution to provide metrics on all of the incoming calls and requests that handles. The solution may become an enterprise offering, available to all State Agencies that support call centers.
Current Status: DTI is in the process of gathering detailed requirements and reporting needs so that a solution can be sought. Once the DTI requirements are gathered, they will be socialized with key Agency partners for additional input.
Department of Technology and Information / Microsoft Office 365 Enterprise Implementation (MP1906570)
The project is to establish a statewide implementation of Microsoft Office 365 for email and productivity tools to replace the existing on-premise solutions. It will also establish an overall 365 Governance program. Future phases of the project will explore the other tools and services available from Office 365 suite for rollout. The effort will enforce standardization and licensing compliance statewide as well as provide better cost predictability and support. Other benefits of this tool change include an increase in workforce mobility and reduces the server footprint in the State data center currently dedicated to email and file servers.
Current Status: The project has completed a statewide primary email domain change to @delaware.gov. DTI has migrated its users to Exchange Online, Office Pro Plus and Cisco Unity. There are three waves of rollouts for the state. The first wave involves 10 state organizations. All ten have been engaged by the project team and are in various stages of rollout. One agency other than DTI has completed the migration of users to Exchange Online, Office Pro Plus and Cisco Unity and all others are in various stages of the rollout schedule. The wave two agency kick-offs have recently been held or are scheduled for August.
Department of Technology and Information / Broadband Expansion in Sussex and Kent County - Rural Expansion (MP1906697)
This project is to build out the infrastructure required to support and maintain wireless broadband in unserved and underserved areas of Kent and Sussex Counties.
Current Status: The partnership between DTI and BlooSurf to provide affordable wireless broadband in targeted, rural areas of Kent and Sussex Counties has been solidified and is in the scheduling/testing phases. The network core and backbone that integrate the tower sites has been built in the Georgetown facility. This hardware will be in the testing phases throughout the month of August 2019. There will be primary towers (8) that will be directly connected to the optic network backbone, and secondary towers (7) connected to the primary towers via a 1Gbps connection. The project in its entirety is scheduled to be completed by the 1st quarter of 2021.
Department of Technology and Information / TLS Upgrade from Verizon to Crown Castle (MP1906699)
Since 2003 the State environments have seen broadband utilization increase 200%. DTI is transitioning all Agencies from the Verizon TLS lines to Crown Castle TLS lines over the next year which will reduce broadband spending by 50% based on today’s broadband requirements.
Current Status: The State has identified over 150 sites that will be changed to the Crown Castle TLS lines. All sites are being upgrade to a 100Mb minimum standard, a 10x times increase from the 10Mb standard in place since 2005. Site surveys are in process and work will be scheduled once the surveys are completed.
Department of Technology and Information / 1705573 DTI Migrate Abnormal Events to ServiceNow (1705573)
The reporting of Abnormal Events, (Outages, Incidents and Changes) will be modernized. The current process uses multiple applications and platforms. This project will take advantage of the ServiceNow platform and utilize best practices for integrating communication to all subscribed users.
Current Status: The team has started to work on the Proof of Concept and Outage module that will be the basis for the new Abnormal Events application. The program will be a part of the State's ServiceNow platform and the final version will replace three separate programs allowing for better event integration and communication. Currently, the team is finalizing the mockup screens for the application.
Department of Technology and Information / ServiceNow - eRecords requests (1805889)
Enable authorized agency officials to submit eRecord requests in ServiceNow by establishing the required roles, workflow, and web-based form with authenticated access. Revise policy and procedures related to intake & fulfillment requests including ownership, cost, storage, duration, etc.\n
Current Status: The ServiceNow eRecords Request Project is in the Implementation phase. The new functionality has been deployed to the Department of Technology and Information, and implementation to state agencies will begin in 3Q'19.
Department of Technology and Information / DTI - Implementation of Data Analytics Tool for Statewide Use (BC0001294)
The purpose of this project is to implement Microsoft PowerBI, a data analytics tool that can be used by DTI and users within other state agencies for the analysis of data and development of dashboards. PowerBI will empower users to retrieve, combine, interact with, and visualize data from various sources, providing them with greater insight into their business processes, their industries, and their customers. By giving users fast and convenient access to their agency’s information; performance and decision making can be greatly improved.
Current Status: The project is in the execution phase as the project team has completed survey follow-up calls with state agencies to better understand the demand for PowerBI licenses. Also, network diagrams have been completed and approved by the DTI Architecture Review Board.
Department of Technology and Information / Delaware Digital Government (BC0001366)
Technology infuses nearly every area of our lives. Delaware citizens expect their online experience to mirror modern shopping platforms, banking apps and productivity tools. Delaware will employ an enterprise digital government strategy that provides citizens with a consistent and intuitive user experience at any time, from anywhere, and on any device.
The Delaware Digital Government program will include several technology projects that support the target digital government platform. These projects will implement the underlying CRM application, Single Sign-on Version, Email Marketing solution, Data Management and analytics tool, and cloud service. The program will be managed in a phased approach including Discovery, Developing the Framework, and Roadmap and Implementation.
Current Status: The Delaware Digital Government program is in the Initiation phase. This program includes several technology projects that support the target digital government platform. To date, projects related to payments, identity management, and on-line forms have been initiated.
Department of Technology and Information / DTI ServiceNow Customer Portal (MP1906716)
The purpose of this project is to design and develop existing DTI Service Catalog items to reflect the common look and feel of the customer portal standards. The benefit of this effort will be to create a standardized user environment that will create a more efficient and effective user experience.
Current Status: This project is in the planning phase and is currently in progress. Prioritization is being given to the most utilized forms. The project team is in the process of defining requirements and drafting process maps for the Password Reset and Database and Server Access requests. Approximately 100 existing requests and several new requests have been identified as in scope for this project.
Department of State / Business One Stop Registration and Licensing System Replacement (1503943)
This project will replace and modernize the current Business One Stop solution that is 13+ years old and the slightly newer Business License Renewal solution. The new solution will serve as a public front end to interface with the Division of Revenue, the Department of Labor - Workers Compensation and Unemployment Insurance units and provide a vehicle to prepare common entity formation applications for the Department of State's Division of Corporations. It will also have a revamped informational website tie-in to assist the public to prepare for using the new solution.
Current Status: The vendor and state teams are prepping for the implementation/go-live in early August. The legacy One stop application will go offline on a Thursday evening and the new rewritten Salesforce based solution will be online no later than following Monday at 8am.
Department of Natural Resources and Environmental Control / DNREC - Electronic Content Mgmt Sys (ECM) (1604558)
This project is the next phase of the vision to make environmental information available to 'anyone, anywhere, on any device.' The results of this phase will be an electronic repository, with many (currently) paper documents stored and available online.
Current Status: Working with the selected vendor to build the electronic repository. Air Quality is live on the system! Implementation with the Climate Coastal & Energy, Water, and Waste & Hazardous continues. Parks divisions paused during busy season, but they will re-engage in late fall. Office of the Secretary implementation planning has begun. A two-month replanning effort has just been completed. All remaining divisions of DNREC are scheduled to be using the new repository by the end of June 2020.
Department of Safety and Homeland Security / DSHS Grants Management Solution (OHS/OSEC Combined) (MP1906724)
Implement an electronic solution that will manage the grant management process for the Department of Safety and Homeland Security Office of Highway Safety and the Office of the Secretary. Each agency manages multiple grants which are currently tracked using a spreadsheet via paper submission and are manually processed within each Agencies Fiscal areas. The new solution will automate the process using email and electronic signatures when possible. This solution will also provide easier access to grant information for auditing purposes.
Current Status: The DSHS Grants Management Solution project has completed the planning and requirements gathering work. The vendor has submitted the Statement of Work and it is being reviewed by the business area for approval and sign off. The approach for implementation will be to address the processing needs through multiple phases. The initial phases will focus on the implementation of the Office of Highway Safety grant management process (October, 2019), with the Office of the Secretary process following close behind (February, 2020).
Office of the Governor / Boards and Commission Application (1806161)
This project is to build a new Boards and Commissions application that will be used by Governor's office and Legislative personnel. The application will be developed in a Salesforce technology that provides flexibility and scalability to the users.
Current Status: The project is in the execution phase. Most of the work stated as part of the project requirements is complete and users have been testing. The development team is working on enhancements, requested changes and fixing reported defects.
Department of Health and Social Services / DHSS – Ofc of Constituent Relations CRM – BC00001355 (BC0001355)
DHSS constituent inquiries are received from various sources, including telephone, email, DHSS web page links, Facebook, Governor's Office CRM (Customer Relationship Management) application, Legislator's offices, and other state agencies. The development of the new CRM will allow this process to be automated and provide service metrics.
Current Status: Project development has progressed and was approaching initial user acceptance testing when the project was put on hold due to some contractual issues. The project will resume when those issues are resolved.
Department of Natural Resources and Environmental Control / DNREC ePermitting, Licensing & Registration (BC0001160)
DNREC seeks to replace most, if not all, of its permitting, licensing and registration applications with a dynamic and customer friendly portal. This cloud based solution will interface with online payment acceptance, First Map, EQuIS, compliance monitoring, as well as DNRECtory.
Current Status: DNREC's Project Manager continues to work with the selected vendor to build the permitting, licensing and registration customer portal. Implementation(s) will be delivered in phases; starting late in 2019/early 2020
across multiple divisions including: Waste & Hazardous Substances, Division of Water Quality, Public Affairs, Fish & Wildlife, and targeted manual processes in Air Quality supporting small source programs. Testing activities will begin for some programs starting in August 2019.
Department of Natural Resources and Environmental Control / DNREC - Energy and Climate Grant Management Solution (BC0001122)
DNREC – Division of Energy and Climate requires a system to manage the applications and grant requests for the Green Energy Fund (GEF) and the Energy Efficiency Investment Fund (EEIF). This project is to implement an application to manage the grant requests and provide robust reporting for the program.
Current Status: The Division of Energy will be implementing a government grants management solution. The DTI Project Manager has delivered the high-level requirements for the Energy Efficiency Investment Fund (EEIF), E2I and Green Energy Fund (GEF) grant programs to the vendor, and the draft Statement of Work (SOW) has been received. The Division of Energy and vendor worked closely to clarify and detail all the business requirements for EEIF. The vendor is now working to complete the final SOW which is expected before the end of August 2019.
Department of Natural Resources and Environmental Control / Pilot - Park Ranger Dash Camera (BC0001296)
This project will replace 2 aging Park Ranger Dash Cameras and Pilot the use of new Coban (provider of state-of-the-art in-car video capture technology) Cameras. The 2 cameras will use different technology to transfer and store the data and the Pilot will determine the best way to move forward with the replacement of all the Ranger's Dash Cameras.
Current Status: The vendor and DTI Systems Engineering worked together to build an environment and install software to support the 2 pilot cameras. The 2 cameras have been installed in the vehicles and training has been completed. This project is now in Pilot Testing Phase.
Department of Agriculture / Department fo Agriculture - Aglands Preservation Database Implementation (1806248)
The Delaware Department of Agriculture will be developing a solution to track the Agland Preservation program information and accomplishments. The new solution will be implemented using a geo-based data infrastructure with a go live scheduled in the 4th quarter, 2019.
Current Status: Development is under way and we have successfully tested the import of the Agland Preservation information into the new geo-based data infrastructure. We are currently working on development of the mapping tools for data tracking and map generation.
Department of Elections / Migrate Elections management system. (BC0001250)
This project is to migrate Elections management system into vendor hosted and managed system. The effort includes providing network connectivity to new voting machines, hosting vendor server at state's data center, migrating Elections iVote website and other Elections applications. The effort includes supporting the connectivity between the Elections applications and other state agency applications.
Current Status: The project is in the execution phase. Network connectivity has been successfully established. Elections tested network connectivity during May school board Elections. Technical teams working on ensuring connectivity between Election applications and other state agency applications. The Data Modeling team is working on publishing Elections results on the State's Open Data portal. The Mainframe team is working alongside vendor to migrate Elections data onto the vendor's hosted system.
Related Topics: Management, Projects