Do you need to find a specific form?

This page provides general forms as well as those for change control, co-locate and access/designation.

Who is my Customer Engagement Specialist?

The Customer Engagement Specialist acts as the liaison between DTI and our partner agencies. They strive to foster a beneficial relationship while ensuring business needs are met through efficient, innovative and secure IT solutions.

Working with DTI and not sure how to do something?

Check out some of DTI’s business processes to see if they can help!

Learn about all the GIS services offered, including FirstMap and all its features!

This site is the landing page for all of DTI’s GIS support, including FirstMap, and the ESRI Enterprise License Agreement (ELA).

Have questions? We have answers!

Do you need information on the IT business case process? Or maybe you need to submit a business case or check on the progress of one you’ve submitted?

Here’s where you’ll find that information.

Get all the information you need from the State of Delaware

Personnel from the Department of Technology and Information (DTI) serve on various committees and task forces. Citations establishing the committee and task force are included where applicable.

Need a web form for your state website? Our SMUG system can help out your webmaster.

The DTI Catalog of Products and Services and the Governance & Operational Overview are designed to give customers an introduction to those items (products or services) that can be requested or ordered.

If you’re interested in anything you see here or if you can’t find what you need here, contact your Customer Engagement Specialist.

DTI utilizes ServiceNow to provide IT Service Management (ITSM). For several years, DTI has applied the Incident, Change, Problem and Request Management features to support and manage their array of centralized services. The ServiceNow platform is also leveraged by other State agencies to track and manage non-IT tickets for their customers.

This page will take you to the Service Now application where you can request certain DTI services.

In the future this page will lead to the new Customer Service Request portal – stay tuned!

The TIC was established to assess, advise, and make recommendations on technology-related funding and on the establishment of a statewide technology plan, to be used by the Budget Director and Governor.