Delaware Department of
Technology & Information

Delaware Department of Technology & Information

State Agencies Portal

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Outages & Abnormal Events

Outages & Abnormal Events Subscription Services Instructions

Access Requests & Forms

Do you need to find a specific form?

This page provides general forms as well as those for change control, co-locate and access/designation.

Centralization

Technology Background with Information Technology Centralization text overlay

Delaware Information Technology Centralization’s goal is IT Efficiency, along with delivering cost-effective support of digital government services. Delaware began its IT Centralization initiative nearly two decades ago with the creation of DTI. ITC progress continues as Delaware’s technology landscape continues to evolve.

Customer Engagement Specialists

Business Processes

Who is my Customer Engagement Specialist?

The Customer Engagement Specialist acts as the liaison between DTI and our partner agencies. They strive to foster a beneficial relationship while ensuring business needs are met through efficient, innovative and secure IT solutions.

Business Processes

Working with DTI and not sure how to do something?

Check out some of DTI’s business processes to see if they can help!

GIS Support

Learn about all the GIS services offered, including FirstMap and all its features!

This site is the landing page for all of DTI’s GIS support, including FirstMap, and the ESRI Enterprise License Agreement (ELA).

How Do I?

Have questions? We have answers!

IT Business Cases

Do you need information on the IT business case process? Or maybe you need to submit a business case or check on the progress of one you’ve submitted?

Here’s where you’ll find that information.

Notifications

Notification Services

Get all the information you need from the State of Delaware

Delaware Notification Services Statewide Subscription Portal

Representation: Boards & Committees

Boards & Committees text overlaying a technology background.

Personnel from the Department of Technology and Information (DTI) serve on various committees and task forces. Citations establishing the committee and task force are included where applicable.

Secure Mail Utility (SMUG)

Need a web form for your state website? Our SMUG system can help out your webmaster.

Service Catalog

The DTI Catalog of Products and Services and the Governance & Operational Overview are designed to give customers an introduction to those items (products or services) that can be requested or ordered.

If you’re interested in anything you see here or if you can’t find what you need here, contact your Customer Engagement Specialist.

Service Now

Service Now Logo

DTI utilizes ServiceNow to provide IT Service Management (ITSM). For several years, DTI has applied the Incident, Change, Problem and Request Management features to support and manage their array of centralized services. The ServiceNow platform is also leveraged by other State agencies to track and manage non-IT tickets for their customers.