Delaware Department of
Technology & Information

Delaware Department of Technology & Information

Information Technology Centralization


Millions Saved and Costs Avoided

The goal of Information Technology (IT) Centralization is to make state government more efficient and cost effective. Prior to the IT Centralization initiative, there were more than 10+ data centers and server rooms in the State of Delaware with over 1,000 applications in use. By centralizing the key IT functions, the State of Delaware is streamlining IT services by providing consistent, quality support to all state agencies and departments, while leveraging applications to reduce redundancy, increase service delivery and risk mitigation, and increase cost savings.


What is being centralized?

  • Enterprise Desktop (PCs and laptops) Services
  • Hardware (servers)
  • Software
  • Applicable IT Personnel to the Department of Technology and Information

IT Centralization Agency Progress


Delaware has made considerable progress as the above chart shows. Here are some of the benefits and cost savings realized from centralizing IT resources:


DTI Hosts and Is Fully Engaged with 10 Executive Branch Departments

Centralized Data Centers (DOS, DOE, DOF, DDA, DEDO) Saving Over $500,000 Annually

Centralized Help Desk Support for 4,500 PCs

Reduced 9 FTE IT Positions Through Attrition – $640K Savings

Eliminated 5 IT Contractor Positions – $262K Savings


History of Delaware’s Centralization Efforts

Early in 2001, recognizing the increasing importance of technology development to the effective functioning of Delaware’s state government, Governor Ruth Minner established the Information Services Task Force, chaired by then State Treasurer (and later Governor) Jack Markell. This body made statutory and organizational recommendations. These included radical changes that required approval of the General Assembly. The Department of Technology and Information (DTI) was created by Senate Bill #215, approved by the 141st General Assembly, and signed by Governor Minner on July 1, 2001. This legislation paved the way for sweeping Information Technology management changes. To plan and build a 21st-century agency while continuing the day-to-day operations of the state’s diverse technology system were the main objectives during the 2-year transition from Office of Information Services (OIS) to DTI.

In 2010 Governor Jack Markell set forth Executive Order 20 (EO20) calling for the centralization of IT services for executive branch agencies. EO20 further streamlined IT services and allowed for continued cost savings and avoidance, as DTI continued to work with Executive Branch agencies to centralize IT services, equipment and support.


GEAR and IT Efficiency

Pyramid Review in Scope
IT areas within scope of consultant’s 2018 review.

Governor John Carney recognized the value of efficiency in the operation of Delaware state government. With Executive Order 4, in early 2017, he established the Government Efficiency and Accountability Review (GEAR) Board. A major focus area for this body is IT Efficiency. DTI’s centralization efforts were reinvigorated by GEAR, leading to a major review by an outside consultant of all State of Delaware Information Technology assets and services, including DTI’s. GEAR has produced a number of reports on the progress of this administration’s initiatives.


Legislative Update of Title 29, Chapter 90c: DTI’s Enabling Statute

Work continues as Delaware makes progress toward centralization of IT with the introduction of Senate Bill 153 by Senator Poore, co-sponsored by Representative Griffith during the 150th General Assembly.

This table summarizes proposed changes to DTI’s enabling statute.


Related Topics:  , , ,