The ITC pivot to the Secure End User Services (SEUS) service delivery model has presented the opportunity to revisit Delaware’s centralization status. Below is a list of agencies that are currently in scope for SEUS evaluation and implementation as well as the timeline.
Delaware State Housing Authority |
Department of Services for Children, Youth, and Families |
Courts |
Delaware Emergency Management Agency |
Delaware Judicial Information System |
Delaware State Police |
Department of Correction |
Department of Education |
Department of Elections |
Department of Health and Social Services |
Department of Labor |
Office of Defense Services |
Office of Pensions |
(Require alignment with SEUS)
Criminal Justice Council |
Department of Agriculture |
Department of Finance |
Department of Natural Resources and Environmental Control |
Department of Safety and Homeland Security |
Department of State |
Department of Transportation |
Governor’s Advisory Council for Exceptional Citizens |
Legislative, General Assembly |
Office of the Governor |
Office of the Lieutenant Governor |
Office of the State Auditor |
Office of the State Treasurer |
State Fire Prevention Commission |
Department of Human Resources |
Office of Management and Budget |
From ITC by Agency to ITC by Service
SEUS PILOT: OMB and DHR
SEUS PRODUCTION: DSHA
Memo Billing Process
ServiceNow Workflows, DMDB, MoU, Partner Service Agreement
Onboarding/Transition Plan
Cost Model System Changes
ServiceNow Procurement, Risk, and Compliance Modules
Agency Dashboards
Workforce Modernization
Shared Service Cost Model
SEUS Process Standardization
SEUS Centralization Complete for In-scope Agencies
Address Opt-in Requests
Related Topics: Information Technology Centralization, ITC, Status