Projected Timeline
Fiscal Year 2021
Strategic Pivot
From ITC by Agency to ITC by Service
Fiscal Year 2022
Secure End User Services
SEUS PILOT: OMB and DHR
SEUS PRODUCTION: DSHA
ServiceNow Workflows, DMDB, MoU, Partner Service Agreement
Onboarding/Transition Plan
Fiscal Year 2023
Phased SUES Implementation
Memo Billing Process (Email and Collaboration, Security, and Enterprise Voice Services)
Cost Model System Changes
ServiceNow Procurement, Risk, and Compliance Modules
Agency Dashboards
Workforce Modernization
Fiscal Year 2024
ITC-By-Service Implementation
SEUS Process Standardization
Fiscal Year 2025
ITC-By-Service Implementation (Continued)
Shared Service Cost Model for Email and Collaboration, Security, and Enterprise Voice Services
SEUS Centralization Complete for In-scope Agencies
Address Opt-in Requests