Delaware Department of
Technology & Information

Delaware Department of Technology & Information

ITC Status

The ITC pivot to the Secure End User Services (SEUS) service delivery model has presented the opportunity to revisit Delaware’s centralization status. Below is a list of agencies that are currently in scope for SEUS evaluation and implementation as well as the timeline.


Delaware State Housing Authority
Department of Services for Children, Youth, and Families

Planning Required

Delaware Emergency Management Agency
Delaware Judicial Information System
Delaware State Police
Department of Correction
Department of Education
Department of Elections
Department of Health and Social Services
Department of Labor
Office of Defense Services
Office of Pensions

Legacy ITC Agencies

(Require alignment with SEUS)

Criminal Justice Council
Department of Agriculture
Department of Finance
Department of Natural Resources and Environmental Control
Department of Safety and Homeland Security
Department of State
Department of Transportation
Governor’s Advisory Council for Exceptional Citizens
Legislative, General Assembly
Office of the Governor
Office of the Lieutenant Governor
Office of the State Auditor
Office of the State Treasurer
State Fire Prevention Commission

Completed SEUS Transition

Department of Human Resources
Office of Management and Budget

Projected Timeline

Fiscal Year 2021

Strategic Pivot

From ITC by Agency to ITC by Service

Fiscal Year 2022

Secure End User Services



Memo Billing Process

ServiceNow Workflows, DMDB, MoU, Partner Service Agreement

Onboarding/Transition Plan

Fiscal Year 2023

Phased SUES Implementation

Cost Model System Changes

ServiceNow Procurement, Risk, and Compliance Modules

Agency Dashboards

Workforce Modernization

Fiscal Year 2024

ITC-By-Service Implementation

Shared Service Cost Model

SEUS Process Standardization

Fiscal Year 2025

ITC-By-Service Implementation (Continued)

SEUS Centralization Complete for In-scope Agencies

Address Opt-in Requests

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