Delaware Department of
Technology & Information

Delaware Department of Technology & Information

Customer Engagement

Stephen Laskowski — Director of Innovation & Customer Engagement

The Customer Engagement Team (CET) functions as the liaison between DTI and customer organizations to foster a mutually beneficial relationship that is compliant with State standards while ensuring business needs are met through efficient and secure IT solutions.

Goals & Objectives
  • Communicate regularly, effectively, and uniformly with customer organizations
  • Understand the customer organizations’ business needs and leverage DTI resources to offer IT solutions to meet them
  • Provide necessary structure and guidance to help prepare organizations for change resulting from project implementations
Team Services
  • Broker DTI services and solutions for the customer and assist with resolving any customer satisfaction issues that may arise.
  • Assist with business case preparation, service level agreement negotiations, preparing contracts, and policy education.
  • Provide specific organizational change management education, guidance and strategies for organizations that will be impacted by major project implementations.

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