DTI is focused on making the most of the appropriations the agency receives. Providing a set of core services that all agencies can adopt lowers costs and provides consistency across the state IT enterprise.
Identity Access Management
Identity Access Management(IAM) is a tool that helps to make public facing systems more secure. Many state agencies already use the system to view paycheck information and this solution can be used for other state government systems. DTI is financially supporting IAM, freeing up financial resources within other agencies. DTI is purchasing the licenses as well as assuming the costs for migrating to the newest version of the product.
ServiceNow is a comprehensive IT services management tool that DTI has successfully implemented. Among its many modules are Help Desk, Service Catalog, and Incident and Ticket Management. Nearly every state government organization can benefit from this tool.
Salesforce is the leading Customer Relationship Management software on the market today. It is a SaaS (Software as a Service) solution that can be deployed quickly and easily since it requires no on premise equipment or software. It can be used for case management, customer information tracking, and many other solutions. DTI will provide licensing and assist with implementation.
PPS - Project Portfolio System
Project Portfolio System (PPS) is a SAAS solution from Planview that DTI utilizes to manage Information Technology (IT) projects, establish contracts with agencies for IT services and track DTI personnel labor charges in order to provide accurate billing to agencies. DTI utilizes an interface with ServiceNow to automatically initiate a project in PPS when a Business Case is approved. All agency IT projects are tracked in PPS even if DTI is not managing the project so that DTI can maintain an accurate view of the State's IT project portfolio.