ServiceNow has been proven to increase customer satisfaction while improving your agency’s efficiency in service delivery.
Your customers will be able to:
Remove bottlenecks and integrate the processes and activities between people and systems.
Streamline service restoration following unplanned disruptions
Capture knowledge from across the organization and package it up to make it readily available for shared use
Improve services and processes across the enterprise by providing actionable insights on a daily basis
Minimize the business impact of service disruptions, and prevent future disruptions from occurring
End-users seek modern ways to interact with shared business services groups across their organization
With ServiceNow® Surveys, you can create surveys and collect responses around various aspects of service delivery, right from within the ServiceNow platform. With ServiceNow Assessments, you can evaluate, score, and rank items, processes, or projects. For example, you can assess projects that executives want to evaluate for effective management, or rate and compare a vendor’s goods and services.
Understand how your internal clients or customers experience your service delivery, assess your performance, and identify actions you can take to continually improve.
DTI has a team of ServiceNow specialists that can help your agency utilize this platform. If you would like a demonstration, please contact your agency’s DTI Customer Engagement Specialist, or email DTI_ServiceNow_Admin@delaware.gov, and we will be happy to show you how ServiceNow can make work work better for your agency.