ServiceNow can help your agency simplify the complexity of work by transforming old manual work processes into new modern digital workflows. This gives your employees and customers a faster, simpler and easier experience. DTI has selected ServiceNow to provide IT Service Management (ITSM) in support of centralized IT services for their supported agencies. Other departments such as Transportation, Finance, State and Human Resources are using ServiceNow for their own digital workflows.
ServiceNow delivers a platform to allow you to transform your current manual processes into modern digital workflows. These workflows have been grouped into three areas:
Help employees get what they need, when they need it, with Employee Workflows, so work happens smoothly across siloed systems and departments.
Your business depends on great customer service, so give customers the fast, simple, and easy experiences they deserve with Customer Workflows.
Transform the IT experience with digital workflows that make everyday work fast, easy, and productive.
DTI has a team of ServiceNow specialists that can help your agency utilize this platform. If you would like a demonstration, please contact your agency’s DTI Customer Engagement Specialist, or email DTI_ServiceNow_Admin@delaware.gov, and we will be happy to show you how ServiceNow can make work work better for your agency.
This is a one-stop communication hub for DTI in regards to ServiceNow communications and documentation.
DTI’s Request Module is now Out of the Box (OOB) with both functionality and look and feel.
To assist with understanding the changes ServiceNow provides OOB training materials – both documentation and videos.
This is a one-stop communication hub for DelDOT in regards to ServiceNow communications.
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