Current IT Projects

Project Description: DTI is comprehensively addressing the broadband infrastructure challenges throughout Delaware. The broadband funding stream is the American Rescue Plan Act (ARPA). This provides a singular opportunity to fund many of the initiatives identified by DTI as critical to achieving best-in-class broadband access for all Delaware residents. Over 11,600 addresses have been identified, and DTI will be working with several federal funding opportunities to provide service over the next several years. ARPA 18 month project will see the installations for at least 7400 constituents.

Current Status: Given the additional funding made accessible through several federal programs specifically targeting broadband efforts, Delaware has revised its original investment plan of ARPA dollars to maximize the potential of all available resources. Beginning in September 2022, an 18 month project using ARPA funding began. ARPA funding will connect over 7400 households/businesses. As of the 3rd quarter, 2024, 559.7 miles of fiber and 6846 addresses have internet accessibility. Approximately, 496 locations remain in the project and are in various stages of implementation. The additional locations are expected to complete by August, 2026 or before.

Project Description: Secure End User Services (SEUS) is the active phase of IT centralization by Secure End User Service, which is a change from the original charter to conduct IT Centralization by Agency. SEUS offers the greatest chance for Delaware to modernize and evolve its IT infrastructure and resources in a way that best supports agency business needs to meet citizen expectations now and into the future. SEUS will equitably deliver the essential technologies and tools for a productive, secure State workforce. Agencies and workers benefit from standard enterprise tools, security, training, governance, and 24x7x365 support. SEUS is comprised of six enterprise components: Service Desk, Desktop, Network and Connectivity, Voice Services, Email and Collaboration, and Security Suite. These critical services are funded by a consumption-based (per-employee/month) cost recovery model. IT centralization offers the greatest chance for Delaware to modernize and evolve its IT infrastructure and resources in a way that best supports agency business needs to meet citizen expectations now and into the future.

Current Status: DTI has effectively analyzed the organization, infrastructure, services, vendor contracts and financials to develop target state objectives. The IT Centralization program is moving forward in a phased approach with focus on a Secure End User Service package and the resources required to support its enterprise-wide delivery. Cost model User-Based consumption level information for Email and Collaboration, Enterprise Voice, and Security Suite data was completed and supported the rollout of SEUS on 7/1/24. Cost Recovery billing for these three service towers began in July 2024. The Partner Services Policy has been approved and is posted to the DTI Standards and Policies webpage. Strategic planning is underway for SEUS FY26.

Project Description: DTI is going to create a Citrix Platform to allow remote State users access to applications that require special access and other platforms that may need firewall rules to access. The goal is to move away from the need for remote desktops to access these apps and streamline the management processes.

Current Status: The project is in the Execution phase of the project lifecycle. The project team is actively working with the vendor to work through the deliverables in the Statement of Work (SOW) for Phase 2 of the project. Post Implementation Support and Cost Recovery Model discussions with the vendor are wrapping up as a new Statement of Work is in the process of being executed. The project is due to be completed by the end of December 2024.

Project Description: Replace the existing Grant Management Syatem with a cloud-based solution that will greatly enhance service delivery and conform with all of DTI's security standards.

Current Status: Project is still in requirements gathering phase.

Project Description: The Delaware Emergency Management Agency is seeking to implement a grants management solution for their grant funding opportunities. The goal is to integrate the DEMA workflows into the DSHS Grants Management Suite application, which has been implemented for the Office of the Secretary and the Office of Highway Safety. The project has also operationalized the State of Emergency Driving Waiver Program within the same application. The targeted implementation date for all DEMA workflows Q1 2025.

Current Status: The DEMA Homeland Security Grant, Non-Profit Security Grant, State and Local Cybersecurity Grant, and Emergency Management Grant Programs are live production. The Radiological Emergency Preparedness, Hazard Materials Emergency Preparedness, and Hazard Mitigation Grant Program workflows are fully tested and are set to go live as the DEMA team prepares for the coming grant cycles. The team has completed all milestones for the original body of work and a separate Manual Project has been established to support the implementation of the Public Assistance workflow. Scoping activities for the Public Assistance Grant Program are nearly complete and the project team expects to have their final Statement of Work completed by the end of November. The anticipated completion date for all grant programs has been updated to Q1 2025.

Project Description: This project is to develop the Firearm Transfer Approval Program (FTAP) making State of Delaware a point of contact for firearm transfers.

Current Status: The technical team continues with application development. Working on the user interface and integration with external government systems. Working with the FTAP team on business and legislative requirements.

Project Description: Develop an automatic tracking system available to all reporting agencies, to track juveniles detained in Jails and Lockups, Secure Correctional Facilities, or Secure Detention Facilities.

Current Status: Completed Design, development, testing and UAT and training for the first phase. Phase 1 Go-Live is planned for late November 2024. Phase 2 will continue into the first quarter of 2025.

Project Description: The new Fire School and Fire Commission 'Learning Management for Emergency Professionals" (LMEP) application went live for phase 1, July 2021. Phase 2 which includes several new features including a Client and Student portal in completion. Phase 3 which includes online payments has begun.

Current Status: The new Client Portal is live which allows registered clients to view online their account information, affiliated students, invoices, and renew their annual ambulance certificates. The new Student Portal is in testing which will allow Students to register for classes online, renew EMT certificates, and view their student transcript. Ability for clients to submit payments online using the Client Portal planned December 2024.

Project Description: DNREC Division of Waste and Hazardous Substance Tank Compliance Section wishes to develop a means to collect tank inspection data in the field and store that data in a centralized environmental database. This project will include the migration of currently stored data as well as communication to/from an existing environmental database.

Current Status: DNREC Division of Waste and Hazardous Substance Tank Compliance Section initially contracted with a vendor to implement two tank inspection forms within an existing environmental database. The project team shifted to move this development work in-house. The DTI Team has completed review and documentation of the requirements for both compliance forms. During review, it was determined that the database needed to be realigned to handle the workflow of the compliance forms. The team has put the compliance form work on hold while those database changes are being completed. Work related to the Compliance Forms should resume first quarter of 2025.

Project Description: The OMB Land Inventory project is working towards a solution that will establish a centralized enterprise geodatabase to address the realty property and asset data needs of various state agencies.

Current Status: The Office of Management and Budget, Office of State Planning (OMB OSPC) business area is actively engaged with a vendor that is working towards implementation the project solution. The State Land Inventory Management system (SLIM), will feature a custom user interface that will enable authorized end-users to access, enter, and edit land inventory records. This collaborative effort involves OMB OSPC, DTI resources, and multi-agency stakeholders and it is anticipated that the project solution will become the state's authoritative land inventory database and be fully operational by the end of April 2025.

Project Description: Delaware wants residents and visitors to be at the center of everything we do. The design and functionality of Delaware’s digital government experience must be well-crafted, intuitive, accessible, and offer fast and focused transactions that result in a satisfying experience. Delivering on this outcome requires partnership across state agencies, and a commitment to the on-going evolution of Delaware’s digital platform. The Digital Government Foundation Program will draw from best practices found in successful agency initiatives such as the Department of State’s One Stop and Department of Natural Resources and Environmental Control’s Digital DNREC. These programs highlight both the demand for an improved digital experience and an increase in customer usage and satisfaction. In addition, user experience research, application and transactional data analysis and resident dialog will derive priorities and expectations. The culmination of this multi-layered technology and end-user platform will result in a transformative experience for Delaware’s residents and visitors by providing digital access to an increasing number of government services.

Current Status: The Digital Government Platform Foundation program is currently in the execution phase with over 20 state organizations participating and many more planned for 2025. Incremental releases continue to expand the Go DE portal capabilities and payment functionality required to support a positive experience for residents and visitors when interacting with state agencies and schools.

Project Description: A DTI consumption data repository is needed to identify consumption information associated with the cost recovery initiative. The objective is to establish a robust reporting solution that enables end users to readily access and review their monthly consumption data. The reporting mechanism will allow agencies to effectively review consumption data, which will provide valuable insight into their monthly consumption utilization to assist with trend analysis and strategic planning moving forward.

Current Status: The Project Manager is working through the final stages of the Execution phase for the project. The project team is working through the final phase of the ETL, and data warehouse build for the data sets. The database work is complete and the SFTP Server is set up for the reports to be dropped, which is taking place on the first day of every month. The Power BI reporting solution is in development and being reviewed for feedback and discussion before moving to testing. The project team meets biweekly to discuss the next steps and action items related to the project. The project is projected to be completed by the end of December 2024.

Project Description: DNREC Division of Waste and Hazardous Substance (WHS) is requesting an automated grant management and tracking system.

Current Status: Vendor had provided an estimated quote for the scoping and implementation. The Department of Technology and Information (DTI) is working on procuring a contract with the vendor to start requirement scoping and implementation.

Project Description: DNREC is requesting a consolidated project to meet the various requirements for the EPA eRule. The rule requires states to share data electronically with EPA. The required data includes permit, inspection, violation determination, and enforcement action data. DNREC has legacy processes in place that will need to be replaced for full compliance. Any newly implemented solutions do not link to the SQL, so the project will also include a means to consume and store the data. Additionally, any new or enhanced solutions will require integration with EQuIS, ePermitting, and OnBase.

Current Status: Seven programs are associated to this project and implementation work will be done in priority order as provided by project SMEs. The project team is currently working with stakeholders to gather requirements for the various programs.

Project Description: This project will modernize the Parks web site. The design focus will be on mobile-first given that 70 percent of web site visitors utilize a mobile device during peak seasonality.

Current Status: Web site development has been completed which included migrating and updating all the existing web pages to the new vendor-hosted cloud platform. Final reviews are being finalized. Web site is targeted to go live by the end of November.

Project Description: The purpose of this project is to develop a Licensing Management / Enforcement system with workflow for the Office of the Marijuana Commissioner (OMC) and Division of Alcohol and Tobacco Enforcement (DATE).

Current Status: Stage 1 of the project went live in August 2024. A successful application period began on August 19th and closed on September 30th. The Office of the Marijuana Commissioner received 1,269 paid license applications – substantially exceeding initial projections. Stage 2 of the project started in late September 2024 and is planned to complete in May 2025.

Project Description: DNREC seeks to replace most, if not all, of its permitting, licensing and registration applications with a dynamic and customer friendly portal. This cloud based solution will interface with online payment acceptance, First Map, EQuIS, compliance monitoring, as well as document management systems.

Current Status: eLicensing Test Portal testing has been completed with preparations underway to deliver this to users in February 2025. Development continues for the Division of Water's permits which is expected to be delivered by mid-2025.

Project Description: The project objectives are to identify, centralize, and migrate all user Outlook PST files, also known as Outlook Archive files, to the appropriate users’ online archive mailboxes in Office 365 cloud solution, as well as remediate the current issue of email data being housed outside of the State's email platform.

Current Status: IT Centralized (ITC) Agencies: Project team continues to make significant progress on the overall effort. Currently, all agencies are scheduled for a Wave migration. The team is currently working of wave 3 of the scheduled 7 waves with a projected completion of February 2025. Non-ITC Agencies: Team is working with each agency to communicate the benefits, goals, and process for executing the project and has currently scheduled all agencies for information meetings. One agency is already prepared to begin the process.

Project Description: Most of CRAC (Computer Room Air Conditioner) units that cool the Biggs data center are from the 1980s and are no longer supported by warranty or vendors. The CRAC units are not functioning at full capacity and are not located in proper alignment to the servers to be able to cool properly. Servers are scattered throughout the whitespace making it difficult to cool the areas effectively, and this increases the risk for downtime for IT equipment in the data center. This effort will upgrade the critical infrastructure hub’s carpentry, electrical systems, mechanical (HVAC, etc.), Fire Suppression and Telecommunications systems to avoid catastrophic failure.

Current Status: Demolition started in early May 2024. The new electrical room has been completed, new fire supression system has been installed and generator pad has been set. New equipment has been arriving over the past few months, and the new pod containment system has been constructed The overall project is projected to be an 18 month effort.

Project Description: This project will encompass three 13 to 20+ year old statewide PeopleSoft applications – Payroll Human Resource Statewide Technology (PHRST), First State Financials (FSF), Comprehensive Retirement Information System (CRIS-Pension). We will capture as-is business processes, conduct fit-gap effort with critical statewide stakeholders, and identify and review customizations for possible business process standardizations. The deliverables are complete statewide requirements and recommendation(s) to ERP Executive Sponsors for next steps including RFP.

Current Status: The Pension Administration System (CRIS) Request for Proposal (RFP) is progressing on schedule. The RFP for the Financial Management and Accounting System (FSF) and the Payroll/Human Capital Management System (PHRST) software solution is now posted. Continued work is underway to follow with a RFP for a solution implementer once the solution provider is determined. Additionally, there is interest in pursuing Independent Validation and Verification vendors for the project using the RFP process.