DTI Business Processes

Business Case (BC) and Purchase Order Approval Process

• IT Business Case Information

Change Management

• Change Management Process
• Problem Management Process
• Root Cause Analysis Process

Datacenter Documents

• Data Center Physical Standards Rules and Checklist
• Policy for working within DTI Data Centers

Delaware Single Sign-on (DE-SSO)

• DE-SSO Information and Recommendations
• DE-SSO Initial On-Boarding Questionnaire
• DE-SSO Configuration Questionnaire

DocumentDirect for the Internet

• DocumentDirect for the Internet Access Request

EntireX Broker

• EntireX Broker Request Process
• EntireX Broker Service Request Form

Exchange

• Exchange Fax Account (EFS)

Network Security Request

• Appointment of SSL-VPN Technical Approver
• Domain Name System Request Process
• SSL-VPN Request Process

Other

• Review of Non-DTI Computers for use at DTI Locations

Portable Wireless Network Access Device (Mobile Device)

• New Account Access/Device
• Replace/Upgrade Device
• Change Existing Account
• Delete Existing Account

Security

• Establishing an ACF2 Account
• Data Center Access

Statewide Building Access Committee Request

• Step by Step Checklist
• Building Access Security Request Form
• Building Access Security Authorization Memo

Storage

• Storage as a Service