Delaware Department of
Technology & Information


Delaware Department of Technology & Information



ServiceNow Newsletters


As part of the implementations of technology services, the ServiceNow team is pleased to present our series of monthly newsletter communications. These monthly newsletters will serve as information guides surrounding current and future ServiceNow projects. Communication will also include announcements, upcoming events, and tips of the month. 

As projects emerge and changes take place – the promise will be to build effective communication and a resource for project information. What does this mean? It means providing an effective communication tool to keep end-users well informed and aware.

The team looks forward to communicating with you each month. Thank you for your support and happy reading!

November 2021 – ServiceNow News

  • What is GRC (Governance, Risk, and Compliance)
  • Paul Knight discusses the Telecom Data Center Infrastructure (DCI) team’s responsibilities for on-premises cloud computing resources to internal and external customers of DTI in the form of virtual machines.

DOWNLOAD      READ MORE ABOUT THE TELECOM DATA CENTER INFRASTRUCTURE (DCI) TEAM

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October 2021 – ServiceNow News

  • First issue of our newsletter
  • Service Now Module Improvements: Request Management, Incident Management, Change Management, Problem Management, CMDB, and Knowledge Base
  • Updated bi-weekly release notes on the IT Self-Service Portal
  • WordPress Timeline Plugin for the ServiceNow Internet page, and more!

DOWNLOAD

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Have a question? Contact the team @ dti_servicenow.ocm.users@delaware.gov!


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