The COVID-19 pandemic resulted in many state agencies quickly enabling online capabilities to continue providing resident and visitor services, while much of the agencies’ staff worked remotely.
This resulted in an increased number of websites for residents to navigate, created more logon IDs and passwords, and replicated residents’ names / addresses across agencies. More importantly, it reinforced resident and visitor expectations of being able to interact with government “online”, instead of standing “in line.” Services delivered to residents included childcare, unemployment insurance benefits, COVID-19 vaccinations and testing, and many others.
Delaware will soon be implementing a technology foundation that provides a single Delaware government portal (entry point) , called Go DE, for interacting with state government. This portal leverages our capability to enact a single user ID/password, via the Delaware Identity Service, to enable access services from multiple state organizations, and will offer a modernized common central payment experience for government financial transactions.
Services eventually impacted as the portal evolves include those involving tourism, travel, and hospitality (e.g., state park passes, driver’s licenses, fishing licenses), agriculture-related permits and services, and many more. This modern single portal will significantly improve the user experience of residents and visitors doing business with State of Delaware organizations.