Delaware Department of
Technology & Information

Delaware Department of Technology & Information

Digital Government Platform

E-government blue keyboard key.

The COVID-19 pandemic resulted in many state agencies quickly enabling online capabilities to continue providing resident and visitor services, while much of the agencies’ staff worked remotely.

This resulted in an increased number of websites for residents to navigate, created more logon ids and passwords, and replicated residents’ names / addresses across agencies.  More importantly, it reinforced resident and visitor expectation of being able to interact with government “online”, instead of standing “in line.” Services delivered to residents included childcare, unemployment insurance benefits, COVID-19 vaccinations and testing, and many others.

The modernization of creating a single portal will significantly improve the user experience of residents and visitors by implementing a technology foundation that provides a single portal (entry point) for interacting with state government while leveraging our capability to enact a single user ID/password to access services from multiple agencies.

Impacted services include impacting tourism, travel, and hospitality (e.g., state park passes, driver’s licenses, fishing licenses) to be delivered with a single, common payment experience (checkout).

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