Delaware Department of
Technology & Information

Delaware Department of Technology & Information


Salesforce at the core is a CRM application, but over time it has evolved to become a platform for much more.

DTI has targeted Inspection Service and Constituent & Issue Tracking applications, but with access to over a 1000 plus pre-built applications on the Salesforce App Exchange and more being added every day consider the Salesforce platform for your next initiative.

Inspection Service Providers

Contact Your CESRegardless of inspection type-agriculture, building and construction, restaurants, safety and transportation or other-federal, state, and local government agencies and departments face a variety of inspection challenges, including:

  • Manual daily scheduling of inspections and route assignments
  • Daily trips to the office to pick up paper-based inspection forms and
    route assignments
  • Manual error-prone, paper-based process records daily inspection reports
  • Manual integration of inspection photos to inspection paperwork
  • Manual, error-prone back-office data entry of daily inspection form results
  • No online access to the latest inspection codes while on-site
  • No real-time collaboration between peer inspectors

Today’s government innovators are using Salesforce to transform their inspections, automating the inspection process, reducing risk, better connecting their agencies, and serving their citizens in a whole new way. DTI can help you do the same.

DTI Salesforce Application Benefits:

  1. Paperless and complete automation of the inspections process for the Mobile Era
  2. Improved inspector productivity and accuracy
  3. Reduced inspection cost
  4. Offline work capability with data synching during next connection
  5. Enhanced inspection productivity while working remotely
  6. Reduced risk and increased quality of service and transparency to citizens, constituents, and partners


Constituent & Issue Tracking Providers

The success of your constituent relationship management depends on your ability to be responsive, proactive and informed.

By utilizing the Salesforce platform and your DTI-built application for your CRM, your organization will be equipped to take the best possible care of current and future customers, manage interactions from a single interface, make better business decisions with accurate and up-to-date customer information, and fully realize the potential of your people, processes and technology. Need more?

DTI Salesforce Application Benefits:

  1. Workflow, tracking, field data checks
  2. Document management, reporting, forecasting, and more
  3. Single point of data entry allowing for more accurate and consistent results
  4. Quicker customer response times
  5. Dashboards that are easily customized for a 360-degree view of your business

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