Identity Lifecycle Management

From Constituent, to Employee/Constituent, to Constituent, the State of Delaware’s Identity Lifecycle Management (ILM) is an Identity and Access Management (IAM) program sponsored by Delaware’s Chief Security Officer.

ILM ensures that a person’s relationship with the State can evolve from private constituent, to trusted employee, and back to private constituent as a continuous cycle that maintains the unique identity while assigning and removing privileges to state-managed assets, applications, and systems. ILM assurance that Delaware can validate employee accounts and access is essential risk mitigation, allowing Delaware to retain cyber security insurance. It permits agencies to meet outside audit requirements regarding the security of applications and data.

Constituents begin their identity relationship by creating a personal identity (a myDelaware account) on my.delaware.gov. This identity can be used to securely transact state business, including applying for state employment.

When a constituent is offered state employment, a worker’s Delaware ID improves the employment provisioning and separation process:

• Unique identity: Prevent duplicate users with multiple active accounts
• Standardize account management (creation across systems, transferring/changing permissions, decommissioning)
• Mitigate access security risk posed by dormant/invalid identities
• Reconcile headcount: reduce the likelihood that the State has more accounts than it has active employees and contractors
• Remove stale accounts of separated or retired employees
• Improve Compliance, State auditor’s report
• Helps validate employee status across the enterprise and its various systems.
• Workers manage their own account access (e.g., resetting passwords, managing account security) throughout their employment.

When a constituent/employee separates from state employment, they retain their myDelaware identity and access to their employment-related data (e.g., annual tax forms, pension data). Their identity relationship as an state worker ends and they are no longer provisioned for a worker Delaware ID.

State workers can find answers about ILM project specifics, including IT access provisioning and deprovisioning, via a Help tile they can see on their state application dashboard.