Delaware Department ofThe ITC pivot to the Secure End User Services (SEUS) service delivery model has presented the opportunity to revisit Delaware’s centralization status. Below is a list of agencies that are currently in scope for SEUS evaluation and implementation as well as the timeline.
SEUS Scoped Centralization in progress
| Department of Services for Children, Youth, and Families |
|---|
| Delaware State Housing Authority |
Future SEUS Scoped Centralization
| Courts |
|---|
| Delaware Emergency Management Agency |
| Delaware Judicial Information System |
| Delaware State Police |
| Department of Correction |
| Department of Education |
| Department of Elections |
| Department of Health and Social Services |
| Department of Labor |
| Office of Defense Services |
| Office of Pensions |
May Require Re-alignment With SEUS Scope
| Criminal Justice Council |
|---|
| Department of Agriculture |
| Department of Finance |
| Department of Natural Resources and Environmental Control |
| Department of Safety and Homeland Security |
| Department of State |
| Department of Transportation |
| Governor’s Advisory Council for Exceptional Citizens |
| Legislative, General Assembly |
| Office of the Governor |
| Office of the Lieutenant Governor |
| Office of the State Auditor |
| Office of the State Treasurer |
| State Fire Prevention Commission |
SEUS Scoped Centralization Completed
| Department of Human Resources |
|---|
| Office of Management and Budget |
From ITC by Agency to ITC by Service
SEUS PILOT: OMB and DHR
SEUS PRODUCTION: DSHA
Memo Billing Process
ServiceNow Workflows, DMDB, MoU, Partner Service Agreement
Onboarding/Transition Plan
Cost Model System Changes
ServiceNow Procurement, Risk, and Compliance Modules
Agency Dashboards
Workforce Modernization
Shared Service Cost Model
SEUS Process Standardization
SEUS Centralization Complete for In-scope Agencies
Address Opt-in Requests
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