Beginning March 17, 2025
DDA, DelDOT, DNREC, DOF, DOS, and DSHS employees must contact the DTI Service Desk directly for IT support.
The content listed below will be updated later to reflect the changes.
While DTI proactively performs Root Cause Analysis (RCA)s when several incidents of a similar nature occur, customers may request an RCA by contacting their Customer Engagement Specialist (CES).
For an explanation of ticket severity levels, see the DTI Severity Level Quick Reference Card *Available on the Delaware State Network only.
All are available during normal business hours only unless otherwise noted.
Related Topics: 24x7, Technical Support