Delaware Department of
Technology & Information

Delaware Department of Technology & Information

24×7 Technical Support

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Outages & Abnormal Events

Contact the Service Desk

The Service desk makes every effort to process emails quickly and in concert with phone calls. However, to maximize our availability to address agency emergencies, telephone calls are addressed prior to issues submitted via email. Emergency issues should be reported to the Service Desk via telephone to ensure the quickest possible resolution.

Beginning March 17, 2025
DDA, DelDOT, DNREC, DOF, DOS, and DSHS employees must contact the DTI Service Desk directly for IT support.
The content listed below will be updated later to reflect the changes.

DTI Service Desk
(302) 739-9560

DTI_ServiceDesk@delaware.gov

DDA Service Desk
(302) 739-9560

DTI_ServiceDesk@delaware.gov

DelDOT Service Desk
(302) 760-2200

DOT_ServiceDesk@delaware.gov

DNREC Service Desk
(302) 739-9013

DNREC_ServiceDesk@delaware.gov

DOF Service Desk
(302) 577-8995

DOF_ServiceDesk@delaware.gov

DOS Service Desk
(302) 739-9560

DOS_ServiceDesk@delaware.gov

DSHS Service Desk
(302) 739-9747

DTI_ServiceDesk@delaware.gov

Legislative Hall Service Desk
(302) 744-4260

LIS.HelpDesk@delaware.gov

While DTI proactively performs Root Cause Analysis (RCA)s when several incidents of a similar nature occur, customers may request an RCA by contacting their Customer Engagement Specialist (CES).

For an explanation of ticket severity levels, see the DTI Severity Level Quick Reference Card *Available on the Delaware State Network only.

Local Agency Help Desks

Non-Executive Branch agencies and Non-ITC partners should contact their local IT Help Desk first. Here is a listing of some of the local help desk phone numbers and email addresses.

All are available during normal business hours only unless otherwise noted.

Delaware Criminal Justice Information System (DELJIS)
(302) 739-3293 Normal business hours
(302) 659-2341 After hours

DELJIS.Helpdesk@delaware.gov

Department of Corrections (DOC)
(302) 857-5400

DOCHelp.Desk@delaware.gov

Department of Education (DOE)
(302) 735-4140

Department of Health & Social Services (DHSS)
(302) 255-9150

dhsshelpdesk@delaware.gov

Department of Insurance (DOI)
(302) 674-6222

Web Support Email / Help Desk Support Email

Department of Justice (DOJ)
(302) 577-8437

Department of Services for Children, Youth, & Families (DSCYF)
(800) 891-9909

DSCYF.HelpDesk@delaware.gov

Delaware State Police (DSP)
(302) 739-7000 24 hours / 7 days a week

DSP_ITMail@delaware.gov

First State Financials (FSF)
(302) 526-5600

FSF_ServiceDesk@delaware.gov

Government Information Center (GIC)

Website Maintenance Requests

Judicial Information Center – Courts (JIC)
(302) 323-5369 Option 3

jic.helpdesk@delaware.gov

Office of Pensions (OPen)
(302) 739-4208

OPen_HelpDesk_Dist_List@delaware.gov

Payroll Human Resources Statewide Technology (PHRST) **
(302) 739-8066

phrst_helpdesk_request@delaware.gov

State Bureau of Identification (SBI)
(302) 739-5882
(302) 739-2134

** The PHRST Help Desk supports Human Resources, Benefits Administration and Payroll end users only.
Questions from any other employee should be directed to the employee’s agency Human Resources, Benefits, or Payroll office.