Webex Cloud Calling Project
As part of the State’s migration to Cisco Webex Cloud Calling, the Cisco 7900 series desk phones have reached end of life. These devices no longer receive security updates or support and are not compatible with the Microsoft integration required for voicemail on the new platform.
Because of these limitations, the State will transition all end users to the Cisco Webex soft phone. Soft phones run on a user’s computer or mobile device and provide the same calling capabilities without the need for a physical handset. Headsets are available through standard procurement channels.
Physical phones will continue to be provided only where operationally necessary, such as in reception areas, phones with sidecars, and in common areas. DTI will identify these during the agency assessment, and agencies may submit additional requests for review.
Before Migration to Webex
What DTI Will Do
- Schedule a kickoff meeting with your agency
- Assess users and phone inventory
- Identify exception devices and headset needs
- Establish cutover dates and provide transition support
- Supply training resources and instructional videos
What AGENCIES Will Do
- Share training materials with end users
- Submit exception requests promptly
- Manage headset orders after the transition
Webex Calling Softphone User Guides
Following migration, DTI will collect all State owned Cisco desk phones.
This website serves as a central location for project information, training resources, FAQs, and support information through the Webex Calling Migration Project. If your agency has questions before the kickoff, please reach out.
We appreciate your partnership as we modernize the State’s communications platform.
