Webex – Frequently Asked Questions
General Questions
Will my existing Cisco IP phones work?
Cisco 7900 series IP phones are not compatible with Webex Cloud Calling and are no longer compliant with federal policies such as Publication 1075 and the Tax Information Security Guidelines for Federal/State/Local Agencies (NIST SP 800 53). These models must be replaced with either a softphone or a compatible hard phone upon approval.
The Cisco 8800 and 9800 Series IP phones are fully supported. Likewise, sidecars for 7900 series phones are not compatible, but the 8800 and 9800 series sidecars are.
What will happen to my Jabber Softphone?
Users will transition from the Cisco Jabber softphone to the Webex softphone, with an integration with Microsoft Teams for calling.
How does voicemail change?
On premise Unity Connection is replaced with Webex Calling Voicemail, which continues to support voicemail to email delivery.
How long does the migration take?
Standard migrations take approximately six weeks. More complex migrations may include pilot testing using early adopter user groups, upon approval.
How do I manage my new phone?
The Cisco Call Manager Self Care Portal is replaced by the Webex User Hub Portal.
What is required to use a softphone?
A compatible headset.
Will there be any downtime during migration?
Only minimal downtime is expected during the final phone cutover.
Is training offered?
DTI provides documentation and short instructional videos.
Will I be able to dial out the same way in Webex?
Yes. For detailed examples, refer to the Cisco Webex Cloud Calling User Guide.
Will I still be able to use 4 digit dialing or transfer calls using 4 digits?
No. In the Webex environment, only 7 digit dialing is supported.
Special Services
Is the Finesse interface the same, or will it change?
Cisco Finesse is being replaced by Webex Contact Center. New interfaces and basic training materials will be provided, including reporting, team management features, agent login options, and profile setup.
Will wallboards be available in Webex?
Existing wallboards are not supported in Webex.
Is call recording supported?
Yes. However, call recording is not enabled by default. Enabling it may require an official disclaimer and legal approval to ensure compliance with State and Federal laws.
Is paging offered in Webex?
Yes, but paging is not included in the standard package and may require additional licensing and hardware. If paging services exist prior to migration, DTI will make a best effort attempt to preserve functionality, but upgrades may still be required depending on existing equipment.
Will my loud bell/speaker/strobe light continue to work in Webex?
Compatibility depends on the existing equipment and may require new hardware if the current devices are not compatible.
Will my traditional fax machine be affected?
No. Traditional faxing via POTS/Centrex is unaffected by the migration.
Will my e-faxing be affected?
No. E-faxing is handled through Outlook and a separate e faxing server outside the Webex environment.
