Agency Benefits
This project offers a supportive and collaborative environment where agencies can share knowledge, best practices, and contribute to the evolution of digital government in Delaware. See all the benefits to your agency below.
![A graphic that Delaware government agencies can use to promote their services and get their message out using the Go DE app](https://dti.delaware.gov/wp-content/uploads/sites/141/2023/08/agency-benefits-featured-image-204x300.png)
Agency Benefits Include
- Go DE’s modern, scalable payment and customer experience platform is planned for future improvements, making it efficient for delivering digital governments and conducting online business.
- A new user-friendly, secure, accessible payment system designed to reduce the need for support calls.
- Reduce agency administrative burden for login, transaction, and payment help desk requests.
- Reduce the need for one-off web pages.
- Adding new Snappay features to the payment interface is seamless, avoiding custom integration effort and cost for agencies.
- Remediate Govolution to Fiserv migration requirement
- Reduce agency-specific Fiserv contracts
- Decrease Fiserv billable hours
- Go DE’s dedicated support team assists with payment and business process migration/creation.
- An administrative interface allows agencies to
- Increase an agency’s ability to bill/accept ecommerce transactions,
- easily configure payment settings,
- build process flows,
- connect existing forms,
- request payments as needed, and
- access detailed agency transaction reports, enhancing the ability to benchmark and forecast.
- With My Delaware ID, everyone enjoys a more secure, hassle-free payment and portal experience
Check out a live model of the Go DE portal as it’s being developed.
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