Remote Workforce Information
In response to COVID-19, the Coronavirus, many of us working for the State of Delaware are changing the way we work. DTI is working hard to adapt our systems and networks so State of Delaware employees can continue to provide as much uninterrupted service as possible during this difficult and unprecedented situation. This page […]
Read MoreJustin Day to Head Up Partner Services Team at DTI
DOVER, Del. — The Delaware Department of Technology and Information (DTI) is pleased to announce that Justin Day has been promoted to serve as Chief of Partner Services. In his new role, Justin will lead the new Office of Partner Services — which will be comprised of Partner Engagement, End-User Services, and Statewide IT […]
Read MoreServiceNow
Make work, work better ServiceNow can help your agency simplify the complexity of work by transforming old manual work processes into new modern digital workflows. This gives your employees and customers a faster, simpler and easier experience. DTI has selected ServiceNow to provide IT Service Management (ITSM) in support of centralized IT services for their […]
Read MoreState Agencies Portal
Read MoreIT Business Cases
Submit a Business Case Training and Reference Materials As per Delaware Code Title 29 §9006C, agencies must submit a business case to DTI for approval of any agency information technology (IT) initiative before work begins (this includes work to prepare and publish an RFP). A business case builds the justification for IT projects within the […]
Read MoreHow Do I?
Listed below are answers to some of the most frequently asked questions that we receive. | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T […]
Read MoreInformation Technology Centralization
ITC Home Communications Cost Model People References Change Liaisons DTI Benefits DTI Structure Glossary History Merit/Non-Merit Comparison Status Information Technology Centralization (ITC) drives consistency and quality in the delivery of IT services while optimizing the state’s ability to leverage new technology rapidly and equitably. At the same time, ITC decreases redundant vendor purchases and limits […]
Read MoreDigital Innovation
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